Adams Pool Solutions — Attraction in Pleasanton

I inherited adam's pool from corby's pool company. Since the beginning of my pool project , I repeatedly told this pool company that i am doing simultaneously doing this project with a guest house and paver construction. They need to notify me and coordinate with the other contractors (and me) on any communication or any task that needs to be completed with each milestone. Long story short, throughout the whole process, the weren't proactive in the communication, and when they did contact me the communication was perfunctory and didn't provide the necessary details. Also every time when I needed to talk to someone, they would assign a new project manager to me.

So guess what happened at the end of construction, all sorts of disasters happened. First they forgot to inform the paver company and myself that a new drainage system is needed for the pool overflow which required both trenching and a new drainage pit. Furthermore, more pipes were unexpectedly broken due to unclear communication and hand-offs, there was also unexplained water leaks, Last but not least they forgot to tell me from the beginning that a vent system needs to be installed with the heater they installed in the brand new pool house. I have shown them the drawing numerous times from the beginning and asked them I need to rep prepare any of the needed modifications for the interior/exterior.

As each new problem emerged, guess what , they would not take any responsibility and just kept blaming the Paver company, the drainage people , but not acknowledging their role in integrated execution. Furthermore they insisted that i need to pay off the remaining balance even though the vent system is not yet installed after significant delay. The equipment was installed by them and requires the venting to pass code and they were of no help finding a contractor to help install this. Given they were the ones who installed the equipment and this is a well known requirement for safe operation, they should be able to help. Otherwise no one can determine if the equipment is properly installed and operating. They refused to help in any way. So I ended up paying close to another 10k for all the unspecified problems, all of which could have been avoided by clear communication and coordination. The result is the costs were significantly more than quoted and planned.

Overall, this pool company has been a nightmare. I've already paid the whole balance and with no hot tub operating, nor venting installed for pool heating. So...

Terrible Experience – Careless Work and Unprofessional Response

I don’t usually leave reviews, but this experience was frustrating enough that it needs to be shared. A crew from this pool company was doing work at my neighbor’s house and was mixing concrete high up in the air, causing concrete dust to blow all over my car and my neighbor’s. This happened early in the morning while there was still dew on the vehicles, so the dust stuck immediately.

We politely asked the workers to lower the concrete bags closer to the mixer to avoid the mess, but they refused. I had to quickly wash my car around 8 AM just to get the concrete dust off before it hardened.

When I called the company, someone eventually came out to take a look. I showed them the concrete residue that still remained even after I washed it, and all they offered was a $16 gas station car wash voucher. I explained that it needed more than that to clean it properly, but they said that’s all they could do.

On top of that, I tried calling the office several times afterward and couldn’t get anyone to answer or call me back. I was also never given the chance to speak with the owner.

This company clearly has no concern for the people or property around their job sites. They were dismissive, hard to reach, and took no real responsibility for the mess they created. I wouldn’t recommend...

Adams Pools Solutions did a pool remodel for us. They reshaped the old pool into a perfect rectangle, installed a cover & vault, re-plumbed, installed all new equipment and added a new pebble tech surface. The project was well managed from start to finish and we are very pleased with the results. The only area of improvement was the interaction with our landscape gardening contractor could have been better - we always had to make sure they were in sync as there were some gaps in communication - which considering the schedule dependencies between them, was disappointing. I would, and already have recommended friends to use Adams Pool Solutions for their pool remodels.

Update: 2 years later I feel compelled to come back into my review and let everyone know how great Adams Pools are in the maintenance and warranty period. All three of the LED lights installed failed and were quickly replaced, a small hole appeared in the cover and they worked with the cover sub-con to arrange for the repair, including arranging the removing/re-installing of the vault coping pieces before the sub could do the repair. They also installed a replacement coping piece after it broke. I am so impressed with the professionalism and customer focus they have, long after the initial build is complete. Highly...