Acme Tools — Attraction in Plymouth

We own 2 sign companies and have a lot of needs for power tools and servicing of those tools. Our team attempted to use Acme Tools' service department to fix our panel saw motor. The motor needed a new switch. We were first told it would be a $10 part, plus the labor cost to fix it. We were happy it was going to be a fairly affordable fix...compared to the quote they gave us to replace it with a new one, which was going to be between $800 and $1,000. We waited 3 MONTHS to get this fixed.... we called numerous times throughout the 3 months to check status and kept being told they were waiting on the part from the manufacturer. Eventually we were told they could not fix it and asked if we wanted them to throw our tool away?!?!? We picked our tool up, which had been torn apart and missing screws. Our team member was able to order the part needed online through Great Lakes Power Tools for $14.45 after shipping fees and he had it fixed in 20 minutes. The amount of hours and headache we wasted having to cut our substrates off site at our 2nd facility because our panel saw was out of commission at our 1st facility is aggravating to think about. I find it hard not to assume the motivation in not fixing our tool was in hopes of getting us to purchase a new one so they could make more money off of us. We will not be back...

One star because I like tools and they have them. Never seen more than 2 other customers in this ginormas store. That should mean I’m going to get lots of help from the 12 employees I can see “working” around me. I could literally be a ghost walking through this place. Nobody looks at me or asks if I need help. Walk up to the counter have to damn near wave my arms to get anyone’s attention. Then when I do it seems I’m being an bother to them. Keeping them from making that big commercial account deal. This was not one time. This is every time. I keep thinking Itl be different next time. I get it guys.. you have bigger fish to fry dealing with your commercial accounts. You don’t have time for the hard working guy that needs just one tool. Your 5 star reviews must be given by employees. Talking with a few other people that have shopped there have had the Same poor customer service as I have. To bad 7 corners hardware is no longer. They set the bar high for what taking care of your customers should be all about. No matter how big or small the item you needed they took care of you and made you want to come back. Maybe your sales people should learn what The meaning of ACME is. - the point at which someone or something is best, perfect, or most...

Called to check prices on a Stihl ts420 with a cart. I talked to Jim and i told him I wanted a ts420 with a cart cause I wanted it to be universal and that I needed it specifically for a big job Saturday (cutting expansion joints in green concrete) Jim proceeded to tell me I needed a hardware kit to make saw compatible with cart..ok fine I asked if it had a depth gauge and a guide wheel out front to keep saw in line he says yes it does..ok I asked can you have it ready to go by Friday Jim says yes I'll have them call you when it's ready, no one called, I called Him Saturday to see if my saw was ready yep it's ready so I go and pick up and buy a concrete diamond blade specifically for cutting green concrete and bring it out to the big driveway I had to saw cut and here I couldn't even use the saw. Because it didn't have a guide wheel out front to keep saw aligned!! Really Sad you spend $1800 on a saw and cart and another $200 on a blade for a job and can't even use it Maybe acme should educate there sales personal on what there actually selling.. I highly doubt I will ever be back!! Called and left a message for a manager named Scott 3 days ago...