Fusion Salon & Spa — Attraction in Port Saint Lucie

It’s been more than 12 years since I’ve visited Fusion Spa in St. Lucie West – 2008 was the last time I believe. In that last decade I’ve undergone obvious changes in age and hair health. I had a horrible perm 6 months prior that caused my gray hair to become very porous. Using blue shampoo to keep my highlighted hair from becoming brassy, resulted in light purple hair. And while many of my coworkers thought I was going for a light purple hair color, I was not. Long story short, I brought my hot mess head back to Fusion. By pure dumb luck, I was given an appointment with Sam (Xiomara).

At nearly 60, I’ve had many cuts and colors, but I’ve never experienced the finesse that I did this evening with Sam. I could feel the tail comb as it quickly and deftly zigzagged across my scalp to pull sections of my hair for foiling. I don’t know about you, but if I can get someone to foil my hair beautifully in half the time as others, I’m all for it!

I marveled as she was drying my hair with the round brush and dryer. Again, coordination ain’t but a thing for her. Many often struggle between the dryers and brushes, but Sam was the most competent I have ever experienced. I was waiting for my ear or scalp to invariably experience that second of burning – NOPE! Again, the styling was done beautifully in half the time.

Finally, I have to bring it back to the beginning of my appointment where Sam sat with me to discuss my hair. She talked me off a cliff of doing something crazy to my hair that I was not prepared for. Instead, she talked to me honestly about the positives and negatives of my hair reality. By the end of our appointment, she gave me some really good suggestions for solving the problems that concerned me. We have a plan going into this autumn. She’s just what I needed at this...

I made an appointment that was a couple of weeks out because I was willing to wait for a salon that uses Aveda products. 5 days before my appointment I had to leave town for a funeral so I called that day to reschedule my appointment for when I returned to Florida.

The girl that answers said her name was Shelly. She was so extremely rude and acted like I was offending her personally by cancelling. I told her I had to reschedule, not cancel, due to an out of town funeral.

Instead of responding professionally and simply looking for another date for me, she proceeded to huff and puff. She actually sighed loudly several times and asked me what I wanted to have done. I tried to express it to her again, that I wanted the same services I had booked previously. She abruptly said, "hold" and placed me on hold. When she came back she AGAIN asked me what service. I said again that I wanted exactly the same thing as my appointment was originally booked.

Between her loudly sighing and being curt, she sounded pretentious, condescending and totally put out that I was asking her to rebook. Keep in mind this was 5 days out for my appointment.

I finally asked her name and told her she was incredibly rude and her tone and attitude was inappropriate towards a client.

They have lost my business. If this is the way clients are treated by someone whose main function is reception and scheduling - not for me. She sounded like a bored teenager and it was offensive and not at all customer service oriented.

Skip this nonsense and seek a salon that hires kind and efficient salon...

I went there to get a massage when I was pregnant this past summer and it was amazing! So we decided to get my hair done. I really wanted a change and do a darker base color and at the ends do some lightning. They quoted me over the phone I agreed with it and so I made the appointment went in and it was $50 more! Yes I ensured that the quote included toner and all the extras. After she was done but not completed because she claims that I wasn't on the schedule to have it done, it looks like my hair grew out 2 inches and never got my color retouched so it looked horrible. They put me up with the manager and she fixed it but I still wasn't happy because I paid over $200 just for 2in of Base color. When the manager even did it there was a stripe going horizontally on the side of my head. I had to go back four to five times to get my hair the way I semi wanted it! They did end up refunding the $40 extra they weren't supposed to charge me but then they decided to charge me over $100 more to complete my look even though the original quote included it. Because I went back so many times because they kept messing up, my hair is falling out now. My base color isn't even with bleach just a simple darker tone! I never dye my hair I do this maybe once a year. It's so awkward going there I will never go...