Best Buy — Attraction in Portland

I purchased a combo washer/dryer from this Best Buy over a month ago, and so far handing over my money was the best part of the experience. I waited three weeks for delivery, and on the day of delivery I get a call almost two hours early asking if I can accept early delivery, I say "no" because I was at work. They show up anyway. I race home as I do need the unit and arrive as is being unloaded. The delivery people who I paid for installation and removal the old unit take a look at it, and tell me that they won't touch it, do installation or removal. They did offer to leave the new unit in my living room which given that I live in under 700st ft and alone wasn't an option. I said that wouldn't work, so they left. Called the store told them what happened and they said that they would have delivery people come back and do what they were paid to do as we were still ahead of my delivery window. They never came back or called...

Fast toward to three days later and several trips/calls to the store. I receive an email saying that my unit would be delivered at 8:15, at 7:57 I receive a call telling me that they don't even have my unit, and don't know where it is. Delivery is rescheduled AGAIN for Saturday. You guessed it, I got a call Saturday morning. This time from Sherri Hazel they had the unit, but it is so damaged that it has been rendered inoperable. I was told by the woman that as soon as we got off the phone she would text me so that I had her direct number, and that she would also call the local store and see about a replacement or equal or better value and call me back that afternoon in addition to calling me today to go over compensation for this ridiculous ordeal as it looked like they couldn't get a new version of my unit to me until March...two months after the purchase. Sherri spun such a wonderful tale of her 18 years with the company and desire to give a good experience and make things right. Needless to say She lied, and didn't text me, she didn't call me back on Saturday and so far she hasn't called me today.

Worst experience buying appliances I've ever had. They will say anything to keep you from canceling an order and so far, it is just lies and hollow words. I would absolutely not recommend this store if you actually need the appliances you've purchased! Be weary of the lies they...

I wish I could give Bestbuy a 0/5. This isn't a review of the services in the store, but a review of the installation of our fridge, washer, and dryer It seems like Bestbuy reaches out to contractors to deliver/install their appliances. Long story short, the installation technician that came to install our washer/dryer improperly installed the draining hose for the washer. There was a red cap on it that said DO NOT USE, but the technician opened it and installed the drain hose into the wrong pipe. I only know this because I spoke with the company that installed the pipes after running the washer for the 1st time and seeing the water drain into my walls/floors into my living room downstairs.

Another issue lies with the customer service team, GeekSquad. I understand that each company has issues with working remotely this year, but I've been hung up multiple times during "transfers" and had to speak to over 10 representatives and spent over 4-5 hours trying to file a claim. I finally got in contact with a manager, who assured me that a claim was written, but found out that next day that no claim existed when I called back. The problem is, Bestbuy's customer service team do NOT give out callback phone numbers NOR do they give out last names, so it is literally impossible to speak to the same person who was actually helping you.

I had to reach out to my insurance company who provided assistance in getting a water remediation company out to our house to rip apart the drywall/flooring to dry it out. Then we got in contact with a restoration company to make repairs.

I ended up paying for the deductible out of pocket with my insurance company while they themselves are now attempting to reach out to Bestbuy and their horrid customer service team for assistance in filing a damn claim.

I personally will never shop at Bestbuy again due to their horrible "Customer Service" system and lack of care when it comes to finding proper installation techs who can properly install a washer/dryer. I hope that you'll think twice before buying appliances from them. Go Lowes...

The General Manager of the store, "Taylor Archer" is very, very helpful. We placed an order online for a cooking range that was on sale for $959.99, where as the original price was $3104.99.

Once it came into the store, I was a day late to pick it up. When I got to the store, they had already cancelled my online order automatically. When I attempted to repurchase it, the price had gone back to $3104.99.

The employees (not Taylor) at the store said they could not do anything about it.

I tried calling the 1-800-BESTBUY number, and to see if they can uncancel the order, or adjust the price. After about an hour of dealing with sales reps in another country who refused to help, or to transfer me to a supervisor. I was able to somehow after being firm, and saying I do want to talk to a supervisor, ended up after being transferred 10 times to a supervisor higher up somewhere in a corporate office in America.

She got my info, and talked to her supervisor, and got an okay to price match the original sale price. She tried to ring me out over the phone, but since that range was the last piece, something in their inventory would not let her ring me out. So she sent and email to the store to price match it for me.

When I got to the store, they were having a hard time discounting it in order to price match the original sale price. Taylor ended up suggesting he ring me out for the regular price of $3104.99, and over the course of the next few days worked on his end to get in touch with that corporate team member who authorized the price match to get me the refund in order to match the original sale price.

I know I am lucky that I got in touch with that corporate sales rep after arguing with call center employees for over an hour, and then also was able to get Taylor involved. These two people Taylor and the corporate rep helped me solve my problem that for sure could not be solved had I not managed to get them two involved.

So thank you to that corporate team member...