Raymour & Flanigan Furniture and Mattress Store — Attraction in Quakertown

I unfortunately had a bad experience. The weather didn't help, it was windy and pouring rain, but the delivery men made no effort to remove or clean their shoes and they hastily came in and set to work, their raincoats or outerwear still on. They were assembling a bed and there were many sized bolts, anchors and screws that they randomly opened and comingled all over the bedroom wooden floor. It was a fabric padded headboard and they made little attempt to handle it with care.

They hit a glitch with some anchors not placed where they should have been by the manufacturer. They just then turned to other tasks, putting legs on siderails AND the unattached headboard, before resolving the issue of the headboard. I intervened and questioned why they would move to steps 5, 6 and 7 without resolving step 3 and 4? It was just wrong.

It became clear it could not be assembled without anchors in the headboard so they called their manager. I refused delivery as I was told I must do AT THE TIME OF DELIVERY if there was an issue.

They then hastily carried the partially assembled bed parts back to the truck, much of it unprotected with a padded moving blanket of any kind (they had only ONE with them for a king sized bed).

I had a long conversation with the store manager as my salesperson was out the day of delivery. I requested a new order entirely. I like the bed very much and was pleased when I saw the color and quality, particularly the headboard which as a king size was in two parts. I hope it was a one off with the anchors absent in the headboard to be attached. Several hours later I got a call that they had "found the parts" and could come back with THAT bed, "no new order necessary". I had looked through the enclosed tools and assembly items thoroughly with the workers. There were no anchors "to be found".

I was dumfounded that considering how they carried a wooden framed bed out of the house and onto the truck unprotected (again, they had only one moving blanket) that they would think I would take delivery of the same pieces of wood framing and cloth padded headboard. The whole "white glove" delivery was rushed and messy.

I have two chairs on special order and another order for this bed. I hope to manage the delivery of these items with better communication and expectation of what that process should be.

I have used Raymour & Flanigan in the past and am hopeful I won't encounter this issue again. They also don't wear shoe covers of any kind, I understand the risk of slipping, but I am told it is up to me to put any protective floor covering for deliveries.

It was a disappointment and I am hopeful to get ahead of the next...

Shopping and Ramour & Flanigan was one of the best shopping experiences in my entire life. I am a very hesitant, savvy shopper and I don't like spending money. I came to Raymour & Flanigan in Quakertown to purchase a headboard. I have wanted to buy new furniture for years now but never felt like spending money. When I saw the gorgeous furniture in the store I was absolutely mesmerized. And I was shocked at how low the prices were. I ended up buying furniture for my entire house that will replace the ugly old furniture and i spent $7,000. The entire shopping experience was less than 2 hours and the sales man Kevin helped me a lot. He was not pushy about anything, he understood what I wanted and would take me to the right item as soon as I would describe my wishes to him. Everything Kevin recommended then was exactly what I was looking for. I wanted white or beige sofas and I was very particular about everything. It was like he was reading my mind and understanding what I wanted. It was actually magical. If you knew me, you would know how crazy it was that I would spend $7,000 on furniture in less than 2 hours. It takes me an hour to buy groceries each week. If you need furniture for your home look no further, come to Raymour & Flanigan. Their furniture is also very high quality, not just pretty looking. They will be my place to buy furniture for the rest of my life. I also need decorations and I don't think I will buy those of Raymour & Flanigan because they just don't have that much of a choice. For example, I love abstract paintings and most of the paintings they sell are not abstract. All together I would rate them a 10 out of 10. Thank you Raymour & Flanigan for making my home more beautiful. I'm getting my furniture on Monday and I have not been this excited in a very long time. I lost my son in July of 2019 (5 and a half months ago) to suicide, he was only 20. Changing the look of my home to something so beautiful with the help of Raymour & Flanagan's wonderful taste in esthetics and reasonable, affordable prices is very, very therapeutic to me. I think having a beautifully decorated home is as important as taking care of our own bodies. God...

My husband and I are young newly weds and first time home owners. We went to three furniture shops in Quakertown, the last one being Raymour and Flanigan. •The first store not one staff person approached us inquiring if we needed help for the whole 20minutes we were there looking around until right as we were leaving the store. •The second store we had someone approach us right away but lingered the whole time and made us feel slightly uncomfortable to discuss amongst ourselves the pros and cons of a potential purchase. •The last store, Raymour and Flanigan, had just the right balance. Instantly we were greeted by a friendly face, a young girl name Sage. She asked if we were looking for anything specific and when we answered she led us right to the area we needed to be. She handled her job with professionalism, friendliness, and a eagerness to help. She gave us the right amount of balance between sticking around to answer questions and giving us enough space to where we didn't feel rushed to make a decision.

As a store, Raymour and Flanigan had the most options and flexible options. They are reasonably priced and they have people who come out to deliver and assemble your furniture. We will definitely be using them again only first next time when needing new furniture...