Mastery Plumbing — Local services in Upper Saucon

Update: only about a year since their work was “finished” and only after a handful of uses, our soaker tub that they had to install twice already is leaking so we can’t use our new tub.

Original: Sad to say I am extremely disappointed. They damaged our new dishwasher, didn’t tell us. A huge scratch because they didn’t screw in a bolt all the way. Then they tried to make it our job to fix it and call the manufacturer ourselves. 4 months later and it’s still not fixed. Placed the tub too far away from the facet the water filled half in the tub and half out into the floor! Charged us $1250 to place our tub (too far away yes). It drained soooooooo slow and they wanted to charge us $1500 more to fix it. Forgot to put the drain pipe to our water filter into the pipe and flooded our basement TWICE! Damaged our stuff both times. Didn’t hook up the 3rd line to our washing machine and the first time we used it water leaked EVERYWHERE. Everything we purchased they didn’t know how to install but the options they provided were cheap low quality. They installed our Kraus garage disposal but it leaked immediately. They said it was the brand and would only fix if we paid $600 for the generic brand that they provided. Plus we had to eat the cost of the one they installed incorrectly. We were told there would always be a master plumber on site but an apprentice did ALL the work 95% of the time alone or with a student. Installed the pipes under the sink in a way that you couldn’t utilize the cabinet AT ALL. They fixed it but only after we asked, why it was installed that way in the first place is beyond me and I’m not a plumber. We bought Kohler bathroom fixtures from Kohler directly and they needed us to replace the diverter valve and shower head because they broke the diverter during install and honestly I think they just didn’t tighten the shower head right but it leaked so they told us it was bad. Had to have them come back out to adjust the shower knob because it was installed in a way that it couldn’t fully turn on, it was being stopped too soon. Then we had to have them out again to fix the temperature within the fixture because it wouldn’t allow it to turn on all the way hot. Charged an arm and a leg to install the toilet… within a few days it was rocking. Bolts weren’t in place. Had them come fix. It was rocking immediately after they left, I honestly don’t think they didn’t anything. Still rocks now. The list goes on. We spent (they charged us) a lot of money doing a whole house rebuild with addition. The quality of work at the end of the day was poor. We made the mistake of paying in full for the work. Would not recommend! Definitely would not recommend if you plan to buy your own stuff for them to install and their options are cheap/low quality which they charge you more than you pay for the...

This review is long overdue! I was remodeling my master bathroom and wanted to have the plumbing done by a professional. Dan came out to walk down the work and I felt right away that I had found the right plumber. He is prompt, knowledgeable and a good communicator. My project required relocating lines for the tub, relocating the tub and shower drains and replacing the shower lines and valves. Dan gained a thorough understanding of the project and gave a me a competitive quote directly. As a result of the confidence gained during the quote process, I hired Mastery right then. Garrett came to my home to do the work and did a fantastic job. He was considerate of my home, always wearing shoe covers when transiting in the house, and had patience for my frequent check-ins and discussions related to the project. I was very pleased with the bathroom work. When Dan was at my house the first time we discussed the installation of a smart water valve. After the bathroom experience I decided to hire Mastery again to install the smart valve and that went flawlessly as well. I give my highest recommendation for Mastery and would bring them back for future projects...

I scheduled an appointment to have what I thought was a plumber, come to my home for toilet issue. An individual from the company stopped by and I showed them the bathroom and toilet that is giving me issues. After checking the toilet the individual described the products that this company sells and installs. This company specializes in filtration systems. After the sales pitch about $5000-$6000 water softener tanks, I proceeded to ask about the toilet. The individual stated that the company only works with two toilets. They do not install any other form of toilet. The individual sent me the pictures I’ve included. After the sales pitch they proceeded to explain that they charge $125 service fee just to go to your residence. This was not initially explained. I paid thinking that the individual would be back to fix the toilet. They explained that a technician would stop by at a later date. Be prepared to pay $125 just for the company to send someone to your home. No services rendered. I decided to move forward with...