Poor Service and No Accountability!

I would not recommend East Coast Granite & Marble. While their granite selection is good, the overall experience was frustrating and disappointing. Sales rep Melissa seemed helpful at first, but failed to follow through on important details. I clearly told her during the site visit that the countertop needed to be flush with the cabinets (as the existing one was) to accommodate a 36" fridge. She assured me it would be done correctly.

The installation crew was rude and unprofessional. The countertops were installed unevenly, with a gap that widened toward the wall and a front edge that wasn’t flush with the cabinets as promised — making it impossible to fit the new refrigerator.

When I raised the issue, I was told they can shave it down for another $300. I escalated the concern to her manager, Devon, and offered what I thought was a fair resolution (splitting the cost), but she refused. She said their installs are based on “existing furniture,” despite our clear instructions. She even said it costs them "$250 just to call their guys."

I had already selected granite for a second project but walked away after this experience. Poor communication, no accountability, and a "take it or leave it" attitude. Save yourself the headache and go elsewhere.

After the terrible experience with East Coast Granite, I ended up working with CARY GRANITE, at the recommendation of our tile professional, and the difference was night and day. They communicated clearly, followed through on every detail, and treated us with respect — everything East Coast Granite failed to do. I only wish I had gone with Cary Granite from the start.