Los Cuates So-Cal Food - Drive-Thru

First time here after having this place on my list for a long time.

I wanted to go inside to place my order as newbie however inside is closed to delivery and call in. I felt a bit of pressure trying to place my first order at the drive thru however since I'd seen the online menu I decided order.

I ordered the surf and turf burrito which comes with steak, shrimp, rice, cabbage, fries, and chipotle mayo. I asked the employee to confirm the ingredients at the drive through since the menu board doesn't say. I double checked if there was Pico de gallo because I don't like it. The employee confirmed it was on there so I told them to remove the Pico and add onions and cilantro. I also added a side of queso.~$15

The drive thu was slow but I wasn't surprised considering the kind of food we were ordering. I get to the window and wait a few minutes while the employee at the window talks to an employee that appears to be leaving.

I receive my food and realize there are no chips. I ask for chips which wass another $2. Based on other reviews and no mention of just a chip order online I thought they gave you a few with the order. Oh well.

I'm super excited because this burrito is huge. The first few bits were dry tortilla. It's like it hadn't been steamed or heated at all. Chubbys used to have fresh made tortillas and admittedly I was hoping for that here. Finally get past the tortilla and I don't see fries or rice, no biggie sometimes things aren't as evenly spread as you'd hope. Turns out there were no fries and no rice. The only thing really in the burrito was chipotle mayo. It seems like they tossed the steak in it before putting it on the burrito as every piece was coated. I didn't taste anything other than chipotle mayo so I can't tell you how it tasted.

I called later to let them know about the missing rice and fries. The person who answer verified that rice was included but not fries. This is different from what I was told at the drive thru and what the online menu on their site says. Before getting off the phone the employee seemed to reluctantly offer me a credit. I'm not sure if I'll be back for my replacement item. This was a pretty bad first time. Maybe it was just a bad day. I don't know if I'll try again to find out.