Popeyes Louisiana Kitchen — Restaurant in Raleigh

UPDATED 04 August 2023: After my last experience, I can't believe I ate here again. The experience was better - I added one ⭐ to me previous review.

Staff was much better, helpful and polite.

Food was better. I had the spicy blackened chicken sandwich. Nice heat level. However the chicken was a bit tough. My wife got the popcorn shrimp and it was good. They give you a nice portion of shrimp.

The floors were very greasy to the point it was slippery walking around.

UPDATED 21 October 2022: I really hate to say this but I had a terrible experience at this Popeyes location.

First, I pulled up to the drive-thru. The car in front of me had already placed their order and I was next in line, not quite close enough to order. I sat there for about five minutes and the line never moved. I decided to go inside to place my order, because sometimes that's quicker.

I went inside, approached the counter and waited. There were no employees at the counter. There were plenty of employees in the "cooking" area, laughing, carrying on, and hiding around. I didn't notice anyone getting at the drive through line. It's like the employees that were around we're totally oblivious there were customers in drive-thru and inside.

After about three minutes, an employee finally shows up and takes my order. Surprisingly my food came out quickly.

I walked back to my car and noticed the same car that was at the front of the line when I walked in was still in line, waiting.

I wish that works have been the end of the story but the food was awful. I got the standard chicken sandwich and it was the worst I had. I was hungry and figured I'd eat it anyway. After the third bite I just couldn't eat any more. I had to stop. It's like it was saturated in grease. I dint know, I just know it was terrible.

Unfortunately it's going to take me a lot to go back to Popeyes. Especially this location.

UPDATED 03 April 2022: It was late night, drive-through and they messed up my order - left out one of the sandwiches, which is particularly frustrating because we were hungry and it's a pain to turn around and this location isn't the best for getting in and out. The drive-through line was extremely slow, which made leaving out sandwich our an even bigger disappointment.

The one sandwich we got was great, as always.

Even with the fiasco at drive-through I'm giving it 5-stars. I'm owing our disappointment to the time of day.

Popeyes is pretty consistent with their menu at different locations. This was my first time visiting this location and I will be back!

I ordered the spicy chicken sandwich, my usual at Popeye's, and was pleasantly surprised. The chicken was hot (heat hot) and juicy - the best spicy chicken sandwich I've had at any Popeyes!

While I was eating my meal an employee was cleaning the dining room, which is kept very clean. She asked if there was anything I needed and asked how my sandwich was. I thought that was a nice touch!

Will be...

I'm not here to be rude or disrespectful; I'm just giving this low-scoring review based on the poor customer service. I cannot believe this dark-skinned young lady with eye shadows and a copper-burgundy pulled-back hairstyle with a merchant ID 334321C52881 would stand in front of my face and flat out lied to me about the flounder fish sandwich. I thought I was supposed to try that sandwich with tartar sauce and pickles to see how good it would taste even though I paid for the combo. But instead, I looked at the sandwich and tasted it after I got my order and actually turned out to be pretty much of a plain chicken breast fillet sandwich (with barely nothing on it although it was good) instead of that flounder fish that has been advertised on TV commercial. I know I don't believe everything I see, but just say you're out of flounder fish sandwich up front if you don't have anymore of them in stock instead of just flat out lying to me and just handing me the chicken sandwich with barely nothing on it before I could have went to Mayflower Seafood Restaurant across the street for lunch specials. This is why I totally disagree with the way customer service treated me earlier this afternoon, and I definitely would not recommend this place to anyone else after all the scrolling down on some lowest reviews and finding out that some other customers have been witnessing some careless, nonchalant, annoying, intimidating, manipulative and not-so-friendly attitudes from certain employees who work there. I'm saying this because I am not the only one who witness a bad attitude from the same female employee who doesn't give any decency to ask me if I was dining in or carrying out or whether I wanted in sauce for my food or not. And oh, I also witnessed the employees didn't seem to care about double-checking my order to make sure if it was the correct food item before I even picked it up. So, sadly to say, I am not coming back to this place if these employees continue to show bad attitudes, and they can please miss me with their intimidating and belligerent comments talking about me not coming back here then. I hope they are ashamed of themselves for thinking that it's okay to get away with getting over on their customers especially me. They have the wrong one today, so they can lose me as a customer if they thinking I'm joking which I'm not. I'm just calling it out like it is today. Because of this poor customer service, I know that I am thankful enough not to come here ever again if these careless employees don't get there facts straight. I know...

Today, a little before 4pm I placed an order for 12 chicken wings and an apple pie at your drive thru. Yea, there was a bit of a wait to get to the window to pay but that's expected anywhere. As the cashier took my payment, he mentioned that he forgot to ask me what flavor I wanted on the wings. He politely listed the types and I chose. He asked me to drive up to the side door to wait a bit as the kitchen prepared my order. That's fine. It took 30 minutes for me to receive my wings. At this point it bothered me that it took so long to receive my order. As I checked I noticed that the wings were plain without the flavoring I agreed upon with the cashier. Understand that after waiting 30 minutes I was pressed for time. I then noticed that my apple pie was missing. I went into the store and told the cashier that I was missing my apple pie. I was not rude to her but she never looked at me, reached in the bin for the pie and tossed it onto the counter as it slid to me. WOW! Another customer looked at me and told me, " I would throw it back to her!" I was in awe I said wow to her and she just kept her back to me as the customer next to me was getting more agitated than me. I had to leave, so I left.

Why do you have people who act like this with your customers working up front and center? If she does not like dealing with people, you should have her working in the back where she does not have to deal with the public. It was a very disrespectful and disappointing experience that I went through and what gets me is that I was not being rude or aggressive with her! I do have experience in working with the public in food service and entertainment for years. I do know that what I saying is not far fetched. I can tolerate mediocre food with great customer service. But I will not accept poor customer service even with good food.

I was accepting of the wait time and missing part of my order, but having my food tossed at me like a ball and being ignored is completely unacceptable.

I will not visit your location and would tell others to find an alternate place to eat. This experience really...