Sunglass Hut — Attraction in Raleigh

My extreme disappointment with the service I received at the Sunglass Hut in North Hills. A gift was purchased for me for in-store pickup on the 23rd, and I never received any notification that the order was ready.

On the 24th, I had to call the store myself, only to be met with nothing but rudeness. Despite the lack of communication, I was told I could pick up my order at any time. When I arrived at the store around 4:30 PM, well within business hours, I was shocked to find a "bathroom break" sign on the door. I waited for over 30 minutes, watching an employee leave and then run back inside, only to have the doors immediately locked again.

I called the store multiple times and was eventually told by an employee that they could not help me because they were in a meeting, which is an unacceptable excuse during operating hours. Only after I insisted on getting my order was I told they would "make an exception" to bring it out to me.

The final interaction was the most insulting. The employee who brought out my purchase offered no apology for the wait or the terrible experience. He simply handed me the item, waved his hand to shoo me away, and then immediately slammed and locked the door.

This level of unprofessionalism, disrespect, and lack of customer service is appalling. I am deeply disappointed in Sunglass Hut as a company and demand an explanation for this unacceptable behavior and complete...

Taji is THE BEST! INCREDIBLE customer service! If you have the pleasure of working with Taji at Sunglass Hut North Hills you are in for a treat! He went the extra mile for me. I brought in a group of my clients for a shopping event and he was extremely helpful. On top of being so helpful, we were late for dinner and he personally brought all of our shades into the restaurant! He took the time to get them all cleaned & packaged up! What a gem! Taji, Sunglass Hut is lucky to have an employee like you! Thank you for everything!!! You're the best! What an...

One of the guys that works here could use better customer service skills. I went to pick up an online order on April 21st and instead of offering to open the box for me, he watched me open it the wrong way and then made a snarky remark about how I should have used the perforated tab. I thought he was just being funny so I didn't respond how I probably should have, but he was serious and barely helpful the whole time. Still giving the store 4 stars because they have a decent selection of glasses and it's...