Planet Fitness — Attraction in Rancho Cordova

Planet Fitness Violates California Consumer Protection Laws – Predatory Billing & Refusal to Cancel

This isn’t just unethical — it’s illegal…. See what reasons I am suing for!!! join me! Class action lawsuits!!! Not able to cancel membership! I already have 100 people!

Under the California Health Studio Services Act (California Civil Code §1812.80–1812.97), consumers have the legal right to cancel a gym membership due to: • Relocation beyond 25 miles • Medical hardship • Inability to use the facility • Domestic violence • Disclose clear and reasonable cancellation terms

• Not add predatory or excessive fees after cancellation attempts

I’ve been trying to cancel my Planet Fitness membership since 2023, after fleeing a domestic violence situation and being forced to relocate for my and my child’s safety. I mailed them a cancellation letter, clearly explaining the circumstances, but they refused to process it because it wasn’t sent via certified mail — something they never told me was required at sign-up or in any follow-up communication.

From that point forward, they continued charging me monthly — even though I wasn’t using the gym, had never worked out there, and only used the tanning booth a handful of times. These charges caused my bank account to overdraft repeatedly, resulting in $60+ in NSF fees each time. Planet Fitness would even run the charge twice in the same billing cycle, amplifying the financial damage during one of the hardest moments of my life.

I explained my situation multiple times. I asked to cancel by phone. I visited in person. They froze my account for 4 months, I made partial payments, and when I came back in to finish the cancellation, the manager smirked and told me I couldn’t cancel until I paid it off — even though the balance kept growing due to their own fees and penalties. I’m now stuck in a trap where I can’t cancel unless I pay, but the amount keeps increasing beyond reason.

Planet Fitness has ignored all of this. They refuse to work with struggling members, exploit the cancellation process, and continue billing people with no regard for financial harm — especially women leaving dangerous situations.

I am in the process of filing complaints with the California Department of Consumer Affairs, the Federal Trade Commission, and the Better Business Bureau. I’m also looking into a small claims suit and want to encourage anyone else experiencing this to do the same.

If you are considering Planet Fitness — don’t. Their policies are abusive, their staff especially the store manager, shows no empathy, and their corporate practices are designed to trap people in financial harm.

My lawyer is suing for all my monthly membership fees, all my bank nsf fees, all the late charges, my gas to drive there plus financial loss from missed opportunities due toy credibility with my credit institution for lending...

2 times unfortunately my experience was uncomfortable.…….you can tell a lot about peoples demeanor and body language and when you ask questions there, reply is often rude. It’s an unfriendly environment for sure the atmosphere is messed up I always feel targeted when attending their A tall young gentlemen with dreads approached me and grievance me halfway on the floor after he watched me pass I felt humiliatI when being approached infront of everyone 😔instead of taking me aside and being professional about dress code because of something I wasn’t aware of he scrutinized me the whole time ike please 👀tell me don't talk down on me in front of other people trying to impress your caucasian boss & other employees it was very embarrassing Mr by the books had a point to prove...mr by the books, be professional next time if you’re so by the books 📚 treat people with respect and have compassion for customers no one’s not perfect and neither is your professionalism. That’s why I’m giving this review. 👀 and to top it off they just stopped taking cash recently everybody’s not comfortable, using their bank card for safety and every little transaction reason like online hacking I would like to upgrade to a different location, we us normal people still use cash ……..when I asked about prices of products, or their locker room for their establishment on Folsom Boulevard in Rancho Cordova, California I was cackled at and I walked away like I didn’t hear it to keep my cool. because I’m worth more than their job with their bad energy, trying to get me more worked up I just asked for a business card and how to get contact with their higher up. They didn’t want to give me her personal information which I did not ask for I asked about it in a business setting trying to be professional to contact someone like a manager or corporate to make a complaint asking questions, express concerns or etc. It shouldn’t be that damn hard to get in contact with corporate or personnel they hire anyone nowadays good with no mannerism I guess these teens that work in the front think that you’re going to battle with them ISo disrespectful but that’s just...

The gym was fine for what it is.

I wish they had better enforcement of the circuit training area. So often I'd have people interrupt my attempt at running through a circuit despite posted signs on how this area is supposed to work. Would never see employees over there. Of course it isn't gonna have some of the stuff that premier gyms do like a pool, but it is also ten bucks a month.

During COVID issues started, initially they of course stopped withdrawing monthly dues from my account because they were closed. But it became a huge issue when things started opening up.

June of 2020, they were open for a couple days and sure enough the day they reopened charged my account for the full month. They closed within a week if I recall correctly.

January of 2021, they charged my account the annual fee in addition to the monthly rate without so much as an auto generated email. Then when I had an issue with this they refused to refund the money and I had to dispute the charges with my bank to get the money back. I would have likely stayed a member if they would have just communicated with me in terms of charges during COVID but they did not and then refused to rectify.

Frankly if you are considering Planet Fitness you are probably better getting some cheap weight sets from Amazon and doing Youtube workouts in your living room. If it's a gym that you want, splurge a little for a better experience. Won't be back at this gym, might still be a member if they weren't so eager to charge cards during COVID with 0...