GameStop — Attraction in Rancho Cucamonga

This review is for the game release party for Call of Duty - World War II. This was my first experience pre-ordering a game a couple months in advance, but with the kid getting ready to hit his teen years we had to attend.

The staff did an awesome job organizing this. They had a taco lady, two raffles, humvees, along with ARMY recruits and other give aways. People were coming in and out of that place during their 2 hour (7pm-9pm) release party, and the staff was super friendly. They helped anyone with questions (answered calls) in regards to the game pick-up setup.

At 3 pm (this same day) they opened the reservations for anyone who pre-purchased the game. You were given a group number and told to comeback by 9pm. At 9 pm you were lined up by group number and were able to get the game. The lined moved super fast and the transaction went smooth. You showed your receipt and you were handed the game. From the time we lined up and received the game, it was less than 5 minutes.

The whole experience was cool for what it was. Both kids had fun walking around, eating and playing the Nintendo Switch. Kudos...

🚨 BEWARE BEFORE YOU BUY 🚨 I purchased two Xbox games and one PlayStation 2 game from this GameStop location, and none of them worked. I called around to see if I could exchange them and was told I needed to return to the original store. When I asked if they could test the games to confirm they were defective, I was told they don’t have the proper consoles in-store—so they’re selling used games without verifying they actually work.

Because I was just past the 7-day return window, I couldn’t exchange them. And if I wanted to trade them in, I’d only receive a few cents in return.

It’s incredibly disappointing to see a company prioritize profit over product quality and customer trust. Just a friendly warning to others—make sure you know what you’re...

First time going to this GameStop. I came in on Sunday Dec. 4th 2017 @ 11:20AM. I work as a internal employee within the GameStop Coroporation. The gentleman greeted me hello, however when I mentioned i came in to process a trade in he begin to mumble and say “ why does everyone want to do trade ins right now ? 10 o’clock and everyone’s assumes I just have cash to do trade ins for games”. As a business representative that works with customers on a daily basis, this was a very poor customer service regardless of it was taken jokingly or not. He ask the seasonal Caryn to assist me. Caryn was full of energy and was very helpful during the transaction. She treated me the way any customer should. 5...