Boba Fiend Tea House — Restaurant in Rancho Cucamonga

I normally love this place, but my visit today was not good. First, I had to repeat my order seriously 6 times. Rose passion smoothie, half sugar with almond milk. Yes, it has some special specifications, but the guy at the front just couldn't get it. Believe me, I was speaking clearly and calmly. I genuinely think he was high. Second, the music they were playing was super crude. I was there with my 8 and 10 year old. The person ahead of me was with his elementary school aged daughter. The other parent and I exchanged "wtf" glances when a woman was rapping about having sex and being on her period. I Shazamed one of the other songs because it was so crude, it was Sticky (feat. GloRilla, Sexyy Red & Lil Wayne) by Tyler the Creator. Look up the lyrics. So not appropriate for a Boba tea place at 3:00pm on a Saturday. Then, they were out of the middle size drink cups and I asked about it. They didn't offer to make me the middle size in the larger cup. Lastly, they haven't had stamp cards in forever. They keep saying they're coming, but it's been at least six months and they just stamp the receipt. The drinks are still good, but the staffing and customer care has definitely gone down hill. To recap: out of cups, no stamp cards for months, inappropriate music playing too loudly, and staff who couldn't get the order right despite repeating multiple times. I like their drinks, but this...

I didn't realize that there was a new schedule and I just wanted drinks for me and my mom. I went in (since the door was open) and I tried to place an order. The guy already looked irritated and annoyed that there were customers coming in. Tells me that there isn't any boba (understandable if they're barely opening) so I said it's ok. I'll take them without boba. When I tried to ask for the milk tea, I asked the guy if there was one with almond milk since it's on the menu. Just tells me that the milk tea is "premade" and he can't change it. I try to ask if there's alternatives w almond milk and tells me the same thing. End up cancelling my order bc in the end he was very rude and said "sorry" as in "it wasn't his fault that I couldn't order correctly" and I "supposedly" didn't know how to order. I don't frequent often but I've had better...

BEST. BOBA. IN. TOWN! You know it's good boba when the boba is still chewy even after 1 hour. My favorite is their strawberry milk tea with boba. You can get it with either black or green tea, which I get with black because it has a bit less caffeine. I get it with normal sweetness, but you can ask for 25%, 50%, or 75% less sugar. I love that all their milk teas are made with non-dairy creamer, so it's safe for all lactose-intolerant folks! The drinks come in 3 sizes--regular, large, and x-large. I love getting their regular because the cup shape is a bit funky--short and wide. So cute and stubby! There's usually a line, but their service is pretty quick and I haven't waited longer than 5-10 minutes. Their prices are okay as well. Similar to what you would pay for a cup of coffee. I don't go anywhere else to get...