Woodhouse Spa - Red Bank — Attraction in Red Bank

I visited the Woodhouse for the first time after my boyfriend gave me a gift certificate there for Valentine's Day. I booked online (which was quite easy) for an 80-minute deep-tissue massage & arrived half an hour early, as instructed.

The crux of my review is this: The massage was excellent. My massage therapist, Olga, was friendly & kind, asking a lot of questions ("How's the pressure?" "Does that feel OK?" etc.) throughout to make sure the experience was a good one. I explained to her that I have some nerve damage from an old surgery & that I carry my tension in my neck, & she tended carefully to those areas. At times, she explained to me exactly what muscle she was working on so that I could learn more about what works to make me feel better. Of course, she tried to upsell me by telling me I needed to get a massage every two weeks. Who wouldn't love to get a massage twice a month? Unfortunately, if I did that, my life would be nothing but massages & Ramen noodles; $400 a month in massage hardly leaves room for anything else.

Though Olga was excellent, I have to dock a star for the friendliness (or lack thereof) of the front desk staff. The woman working the front when I came in was quite reserved bordering on unfriendly, which felt surprising for a spa; typically, spa greeters are warm to the point of effusive, welcoming new guests, in particular, & trying to make an overall positive impression. This woman couldn't be bothered to smile or to even pretend like she gave a damn about the client experience. She walked me into the changing area, muttered some muddled instructions, & left without ever cracking a smile.

A different woman was working the front desk when I left, & I was blown away to find her equally cold. I'm a friendly, jokey person, & I was willing to give employee #2 the benefit of the doubt (as I'd initially done for employee #1), but she, too, couldn't be bothered to display even a modicum of personality or warmth. She was polite in a way that feels unpleasant & forced, like she couldn't wait for me to be out of the room. When I handed her my gift card, I told her I wasn't sure how much was on it, & yet she ran it without telling me that OR the cost of my massage. When I asked how much my service came to, she just told me, "Your card covered it," which of course didn't help me determine how much to tip my massage therapist, so I had to ask again - awkward. Honestly, I was glad to get out of there & not have to deal with the stuck-up desk staff anymore.

My massage was absolutely worth five stars. But my overall experience,...

Youll get a better pedicure at a normal nail salon.. After having visited the Woodhouse in Charleston, SC (and absolutely loving it) my friend and I decided we wanted to live that experience again, at home. So we booked two pedicures. We were eight minutes late due to weather and parking so when we arrived the front desk receptionist said it would be taken off of our hour time. We just went along with it because we knew we were late so, lets get the appointment started. The relaxation room was not relaxing. For reference, we compared our experience to Charleston and it was incomparable. Charleston had multiple rooms with recliners and fireplaces. This spot had one room with an uncomfy couch that you couldnt even put your feet up. Charleston offered mimosas and fancy cucumber water. This place offered tea... Then we went for our pedicure and the chairs didnt work. The pedicurist said the one was broken because someone spilled something on it then the other one they didnt know didnt work. One setting only. Also, our feet were just sitting in buckets of water. There was no jets or anything, just stagnant water. The pedicure experience was okay but for $80... no. When we were checking out, I asked the receptionist where I could find the policy on being late/grace period/cutting into appt time. I could not find anything on the website nor did anyone say it when we made the appt over the phone. She got the manager. The manager said that as of right now, there is no policy... So, understandably we were late but, it seemed as though they just made their own rules.. I know this is long winded and if youve made it this far, I hope youve already made the decision to not...

I am extremely disappointed with the front desk manager - Caroline and the owner's skills to keep customers. I had an appointment for 3 services at the spa. I have been going to this spa for a long time, I don't think it is the best spa in town, it is old looking with some outdated instruments inside but because of the convenient location I usually end up going to them. The day of appointment mins before the actual appointment, they called me to let me know that the person who was performing the service didn't come in. Later on I do find out that was a lie. The person was actually exposed to COVID. I wanted to rebook my appointment with the same person as I really liked her and the front desk told me she is going to be out of town so I need to wait 2 weeks (this was not true I later find out). I was okay with it and waited 2 additional week for my service. The day of the service they had a glitch in their machine (found out they are using really old instruments). They made me wait full half hour until I got up to ask what is the situation. Out of my 3 service, I was asked to choose 2 and come back again another week. When I went to pay for my service, I was given discount on the 2 service, I asked them to consider the discount on my 3rd service as now I had to wait 3 weeks. Caroline told me she will call me back. When I spoke to her, she mentioned that her and the owner didn't feel that I need to get compensated for my 3rd service which now I had to wait 3 weeks over. They didn't care for the fact I was being loyal to their spa by not giving my business to better spas in town. To me they have complete disregard for customer's time...