Tom Bell Chevrolet — Attraction in Redlands

I will state this I am giving it one star review because it is obvious that at least the person I spoke with in the service department female that has a problem being a good person and just putting herself in someone else's shoe and like every other company it's all about the money here's what happened, I have a 2018 Chevy Camaro this is my second one after I purchased the first one guy ran red light destroyed that vehicle very safe vehicle I only received two scratches anyways I get another one I have no issues with my car long story short I take it to a repair shop for a minor oil leak now my car is experiencing all kinds of issue I'm told I need a new engine I've taken it to mechanics I've taken it to dealerships I've thrown over $4,000 at this car no one is listening to me the two PCV valves that are on top of the cam I could take off myself however I do not want to do that to ruin any claim I may have against the company Bud's Tire pros. The lady at the service department who I will not mention her name, told me that all GM services have a protocol that they must follow and run a diagnostics. I said well I just got a diagnostics from another dealership but they're not listening to me, I'm not asking to know what's wrong with my car I'm asking if they could please check the PCV valves and tell me if they were installed correctly or not why do I need a diagnostics for this I'm telling you the issue. So you're going to run a diagnostic and tell me the same thing everybody else who has charged me to do this you're going to tell me it's the turbo and then you're going to say the code cleared. How is running a diagnostics going to look at those PCV valves. The diagnostics have told me nothing is wrong with my car and I continue to drive it probably causing more damage who's going to pay for that what did your diagnostic say other than keep driving so can I come back and charge you for the damages on my car because the diagnostics tells me everything is fine? I'm the customer I'm asking you to look at one part for 5 min be a good person but no you want to charge me money. The diagnostic fee you don't want your guys working for free what a joke you really think that fee pays their salary are you that stupid or do you think we are. So if you're diagnostics comes back after I pay for it and says there's nothin wrong with my car and then I drive it and there's still something wrong with my car which is the exact same issues I'm telling you and it does irreversible damage are you going to pay for those damages no you're not you're going to say sorry for the inconvenience are diagnostic didn't catch that yeah you told us exactly what was wrong but who are you we ran a diagnostics. 5 minutes of your time is all I ask, but she wants to charge me. So I call another dealership and by happenstance , it's not a dealership the wonderful lady stated it's general motors headquarters who is now escalating my issue and, in her words, if the other dealership is not going to be able to do their job , she will send a specialist that will do their job for them. So thank you service rude advisor if it wasn't for you I would not have called another dealership and somehow receive GM headquarters . When are people just going to treat others the way they want to be treated instead of going after the almighty dollar . There are many names I would like to call this lady which I will refrain, but what's wrong in your life lady? What if one day you have a major issue and you just need 5 minutes of somebody's time to do the right thing and they want money to do it even though the thing you're asking to pay for has nothing to do with what I'm asking for. I will never purchase a vehicle from this place due to her attitude.I don't want a problem with A product that fails to then have to talk to someone like that And make matters worse for you just do the right thing is that so hard? Anyways sorry I guess the guys aren't going to get paid because I didn't pay for a diagnostics just so I can be told what isn't wrong...

I love my new car, and Corey, my sales person, couldn’t have been more helpful! Will definitely send others to him if they are in the market for a Chevy! However my experience in signing the papers with finance was not as positive. I was in a hurry, as I had a meeting to get to. Unfortunately, it seems that the goal of the final signing is to add things to the invoice which, in general from a customer/consumer point of view, is more than a little annoying at that point. I basically said no no no to everything. Of course he offered to see if he could do better on the interest to fit some things he was offering in, but I had already contacted my lender and was working with them to get their best interest rate (instead of second best). He was able to jump ahead of that, and do it for me—which was great. However, when he told me what the new payment would be, it was only a few dollars less. With the interest being lowered more than a full point, I would have expected it to be significantly more. When I asked about the overall amount being financed it was $1000 more than what I had discussed with Corey. Turns out there was an alarm added that I had not been aware of and no one asked me if I wanted it (I didn’t and would have said no if I was asked). He basically told me it had been on there all along and there was nothing he could do. At that point I was already late to my meeting and since my payment WAS a few dollars less than the max I had agreed to, I just signed the paperwork to get out and on my way. However, the more I thought about it that part simply did not sit right with me and still doesn’t. Since I put money down essentially I paid $1000 out of pocket for an alarm I didn’t want or need. He tried to tell me I DID need it, and that it would save me money on my insurance. He said his saved him five dollars a month. Well, on my insurance, it save me a whole .19 cents a month, so apparently, my insurance does not think highly of the alarm or its value in protecting my vehicle. Anyway, again I had a great experience overall, and absolutely love my car and would do business with Corey again in a heartbeat. However, I am seriously considering contacting the dealership to see if anything can be done about the alarm because I really don’t want it nor do I feel I particularly need it despite the finance guy’s insistence that I did. I should have been given the opportunity to decline it without being put into a corner where I was time pressed on a deal that had already been negotiated. I know I did sign the paperwork and if I‘m stuck I will have to consider it an expensive lesson learned— but if I ever refer anyone I will definitely tell them to watch out for the details in finance because it had a bit of a...

I made an appointment. I arrived several minutes before time. The process was great about going in. Getting started. But when the person we were assigned to speak with in regards to my vehicle came and I explain to him that last time it was a seven hour process just to get a tire ordered and put on the car because the ball got dropped for someone went to lunch and didn’t get a message about The car and then they came back and they received the message and they forwarded it to the next person and that person had just left for lunch so again it wasn’t seen. And then they came back from lunch and it wasn’t read for at least an hour so I think seven hours is a ridiculous amount of time to wait for a tire a new tire that I paid almost $300 for , so I mentioned to your employee that I would like it if he could keep us updated in regards to how the process was going and if it was going to take an excessive amount of time. He told me there was nothing he could do once he handed off to the next person , etc. I feel like the point person that I am scheduled with when I get in. Should be able to ascertain what is going on with my vehicle at any given stage and notify me of that. But if this case Rudy didn’t seem able to do so. Later I received a text saying I could text him or even call him to see what was going on. so why did he tell me he couldn’t assist me. He was a knowledgeable young man, and when I said something to him in regards to my two year old battery, not having any problems while he was telling me it needed to be replaced. He told me he was very knowledgeable And I said well having been as Chevy driver since 1972 I also was knowledgeable. He said yes, but you know about driving a Chevy. I know how to actually fix them and what the problems and answers are. I found that to be very demeaning. As I grew up in my fathers shop. My father was a machinist mechanic And he took all of his daughters to the shop to work on weekends. So this young man Rudy had no idea how much knowledge I did have. And my ex-husband who was a mechanic. Not just on cars, but he also spent years as a helicopter mechanic. Had just checked my daughters car the weekend prior. and I just felt like young Rudy needs to be educated on how to speak to his elders and not make them feel as though he feels like we have a complete lack of knowledge or understanding of our vehicles. I am signed into my sons Google, but this is his mother yolonda...