Redondo Beach Sportfishing & Whale Watch — Attraction in Redondo Beach

I called to make my appointment for Whale Watching and the guy on the phone said that the Groupon I purchased was only for Monday to Friday...

This stipulation WAS NOT anywhere on the voucher, even in Fine Print. see below

Had I known this, I never would've purchased.

I let the man know this.

The attitude of the the person on the phone was nasty and dismissive, even when I stated that NOWHERE on the voucher was anything stated about "Monday to Friday" only.

My phone interaction went nowhere, so I wrote them on Instagram, and they read my message (message said "seen") , and rather than reply, THEY BLOCKED ME.

I called them back and let them know that this happened and was treated WORSE.

This is the only time I've ever gone out of my way to write a negative review, but this was the WORST CUSTOMER SERVICE I HAVE EVER SEEN.

The Groupon issue was bad enough, but had there been a more understanding attitude from this company and had they not BLOCKED ME, and simply returned my message, I wouldn't be leaving this review.

These are the rudest people I have ever dealt with.

The last person I spoke to said "just get a refund on Groupon"... Groupon is only offering a credit.

But honestly, it isn't even about refund ... I cannot believe how awful they handle customers.

If I could give ZERO stars, I would.

FINE PRINT OF VOUCHER:

Promotional value expires 180 days after purchase.

Amount paid never expires.

Appointment required.

Merchant contact information will be available for you after purchase in My Stuff.

Children under 18 must be accompanied by an adult.

Limit 5 per person(s), may buy 1 additional as gift(s).

Valid only for option purchased. May be repurchased every 30 days.

Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.

EDIT: Appreciate Kelly's response. THANK YOU!

One issue, however...

"On Groupon, under the 'what we offer section' it states valid on weekdays only."

• I have added side-by-side screen grabs of the "What we offer" section from Monday (3/24)... today, I went back to the Groupon page and NOW it's there. (3/27)

I don't know if this was added as a result of my email(s) to Groupon or this was done by the company, but this was not on the Groupon page at the time of...

I looked at about 15 different companies and settled for this one because of location.... we showed up early and the sales guy was nice. I reserved our spots on the boat about 2 days in advance. Very easy to do online. Then we were afraid the boat would be too packed and wouldn't get a good spot to however when you go they give you a slip with a designated # on it. So we had predetermined spots to fish from... "The crew"... I'm going to be as honest as I can.... there were a couple guys who looked like they were not going to be very personable.... However it was the exact opposite, they were amazing.... So friendly... So helpful... I was so pleased with everything they after buying the tickets and renting the poles and buying the licenses for myself and my kids and paying $1.00 to clean each fish and paying for the great food the cooked down in the galley... I left them a decent tip. I can't express how grateful we all are for the experiences we had... The only thing I had an issue with was the the locals who went out with us brought there own poles and tackle, "lures" they would cast there lines overhanded, and I can't tell you how many times they almost hooked us, keep in mind we all have pre determined spots we were supposed to be fishing from... But that wasnt a huge problem. We decided if anyone got hooked we would beat that person and throw them overboard LOL.... But seriously the boats too small to be having people cast thier lines in over handed.... "Don't let that discurage you from going, we just did a lot...

One of rude crew on Redondo Special.

Join the Redondo Special boat for many times, and bring friends to this boats too. most of the crew members are friendly. However today met a very rude one. When boat stop a crew member asked me to go to right side, because i had a 180g jig that he afraid is going to tangle with other, while captain is saying everyone fishing on the left side. Im fine with go to left side fishing along. Later a lady tell me to move to right, follow captain direction, said “we are drifting, line will tangle from the right side to the other side”. i told her a crew told me to stay on right side because i have a jig. She asked me twice to move so i go to find a spot near the boat head. Once i drop my jig, a crew member told me its too close to him, ask me to pull up then i start to wheel up right after however its still tangled. Then he start to yelp at me “do something do something… do something “ while I’m working on untangle. And he still keep yelping me “ see, i told you, do something, do something, do something!” even i told him i was following the instructions of the crews to come here, and i resolved the line within a minute. He is keep yelping “go somewhere else or sit in the gallery” and he is keep doing his fishing. I just went along on right side. And tell the lady your another crew member send me back and very rude. Im not enjoying to fish with such rude...