PLZ READ.. NATIVE FLORIDIANS - We have been to quiet a few spa’s.. We looked at the reviews for the last few weeks, and said oh no.. This was a wedding present and told the lady over the phone this.. I stated “ I will pay extra for a full service. I am a great tipper when treated well..” Well that did not happen.. The exact opposite did..
MY WIFES BAG In the locker was not only touched but moved to a different locker!! How do we know? Cause she unlocked it to find it empty, and the lady opened the locker next to it and there it was 🤯 Wait what? Yes… That happened..
THEN it wasn’t a couples massage, the gift was just 2 single massages.. The place had nobody else in there.. Why didn’t they put us together and say for $100 more we can do a couples massage, with this, and different oils… no so we had separate massages.. WAIT IT GETS BETTER..
The massage honestly, seriously, was the worst massage I’ve ever had. The lady could not have been licensed..she massaged my feet at the same time 1 foot in each hand, not to mention the pressure was of a 10 yr old. Normally you say please not so hard, or a little less pressure.. However this lady had no pressure..It was as if my 12 yr old daughter gave me a massage. The technique and Pressure were terrible… There was no snacks in the relaxation room, your choices were water, tea, and whole apples.. smh.. I went there letting them know I’m not cheap and if taken care of I will take care of the staff.. They automatically charge an gratuity, so each masseuse still received $35 without question… Had it been enjoyable I would have tipped $100 each person.
I apologize for this review but someone needs to do something about this place cause there is so much potential. Like upgrade oil options, having snacks in the relaxation room, stop with the 50 min and just do 1 hour, like 30 min or 1 hour, have licensed masseuse always cause you never know who is showing up. I dare the owner or boss to send someone in undercover and see for yourself.
I thank the few people who were nice and helped cause the other 1/2 should be replaced. I hope someone who is upper management reads this and takes this seriously. I’m not trying to knock the place but it needs...
Read moreThe employees are very nice, informative, and try to make you feel welcome. I feel like the spa area needs a lot of TLC. saw alot of mold, mildew, and the "rain" showers were clogged water barely came out. Showers need to be deep cleaned considering how many people use it daily, they make good money they should invest some of it on keeping up the place. Swedish massage was good, but I've had better. When you arrive, they check you in and take you to the lockers where you'll be assigned a locker with robe and slipper to change into and then you can lay out in the relaxing room, use the steam room, or lay on a marble table which was not warm at all so I didn't understand the use for it. There was a bowl of wet towels and cucumbers, but i was hesitant seeing that the cucumbers did not look fresh and i didnt want to get like an eye infection. I recommend you bring your own slippers, some that you can also shower with because the ones offered are plastic and don't seem clean. So many people use the same sandals and could easily get athletes foot or something. They offer a glass of either mimosa or champagne, but just 1. There are also apples, or trail mix you can snack on in the relaxation room. You'll get called for your massage, and after that they take you back to the lockers and recommend the steam room. You can shower and change, they do offer literally everything from shampoo, conditioner, lotion, hair gel, hair spray, shaved, tampons, hair comb, etc. whatever you need. There are towels but they had a very bad smell to them which I wasn't expecting considering this is a nice resort. Anyways, there are 2 pools, jacuzzi, and the beach. I visited the pool with a slide and it was full of family & kids, but tried the bar for some drinks and appetizers, and it is totally overpriced. Spent almost $200(w/tip) on chips&salsa and 2 drinks. Then went to the jacuzzi, and 4 kids around ages 6-9 were inside... so just left to the beach. There you can get beach chairs, bungalow, towels, and even kayak. It was alot nicer at the beach. Tried the 3800 ocean for dinner, that was very...
Read moreupdate 6/13/19 after numerous times trying to schedule to get my mani/pedi redone it seems as though they do not want to actually rectify the situation. they keep telling me they will call me back and never do. all my previous appointments have been on Friday's and now they tell me that they don't do nails on Fridays? tried reaching out to the resort manager, John, today as well.
I am giving a 1 star rating based on my last experience for a mani/pedi that I got on Groupon. I have had facials and massages here before with no complaints however my last visit on Friday (6/7) was a different story. I had a groupon that was given to me as a gift for 2 services so I decided to try out the mani pedi. for $150 per service I figured this would be an exceptional mani/pedi. this was the most basic basic basic mani pedi I had ever gotten. no massage, some hot towels on legs and arms for about a minute but besides that, nothing. no gel, no nexgen etc...literally the next day the polish was chipping. today (Monday 6/10)my nails look horrendous. I called and spoke w a manager on Saturday 6/8 to explain my situation and she told me to come in and it would be re-done. I truly would just like to skip this service and have a massage or facial instead because this is NOT WORTH THE MONEY AT ALL. I can go to any other nail salon and have BETTER service for a lot less money. I will update my review after I can reschedule this appointment to have a re-do or something. don't waste your time on the...
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