ONA Coastal Cuisine — Restaurant in Riviera Beach

Incredible location with an awesome view, but the customer service is absolutely horrible and the food is just OK. This morning, when I came downstairs for breakfast, I asked for a table by the window. Maria told me they were not available, and I said no problem—I’d wait. At this moment, there were four open tables at the window.

However, moments later, two parties without reservations were seated at the window. When I pointed this out, Maria backpedaled and claimed that the window tables were reserved for parties of four. Interestingly, two of the window tables were occupied by parties of two, and none of the people who entered after me had reservations.

I requested a manager, and Mr. Terry arrived and quickly solved the problem by seating me at an open table by the window. He explained the reservation policy, but it was clear that this was not the issue. Unfortunately, it was evident that Maria was discriminating against me.

My server was Brandon...

Walked here from the hotel next door to change it up. I was starving and wanted steak— I ordered the surf and turf and specified gluten allergy, the attentive bartender even asked me “celiac” I said yes celiac so I KNOW he added that to the order—the food came out and there was a piece of bread covering my lobster…I said to bartender I’m starving but I can’t eat this he took it back and brought back steak for me to start on then I realize there is a piece of homemade pasta on the steak—like get it together management your bar staff clearly know the difference but what is the point if the kitchen doesn’t read the tab—It’s not like my meal needed to be prepared in a special way—just skip the piece of bread and piece of pasta on the plate—not rocket science— you should educate them because your wasting money on lobster and filet they had to toss! looking at other reviews this is a common issue not reading slips...

We visited this restaurant on a Sunday night for a celebratory birthday dinner . Our server Aggie was wonderful and very friendly . We ordered the stuffed oysters that were delicious and the beef carpaccio was okay . We then ordered the ribeye and this was the biggest let down . The steak which we asked for medium rare came out grey and was not seared or seasoned what so ever . The steak also tasted off and has a breakfast sausage taste . The manager approached to inquire about the meal but was dismissive and didn’t really seem genuinely concerned about our experience. He talked over us and just kept going on about where the steak was from which to us was irrelevant considering the very disappointing taste for a $65 entree. The lemon garlic whipped potatoes that we ordered as an addition side was delicious . Over all Aggie was the star of the show and the views...