JCPenney — Attraction in Robinson Township

Ordered bath towels(eleven of them) online for my adult kids for Xmas. One of them arrived the wrong size. I ordered it again (right size). To have it delivered was $9.95. I opted to pick up at store, thinking my son could grab it. It cost $3.95 to do that. Should have been free. I order online because I can only walk short distances due to spinal stenosis. The towel comes in. I got an email everyday saying I had to have photo ID to pick up, understandable. But that meant my son couldn't do it. I get to the store, park as close to the 'pickup' sign as I can to find out that pickups haven't been at that location for years. They just never removed the sign. To make matters worse, I had to go to the second floor, walk through the TOWEL SECTION to pick up. I was not asked for ID. Also, the down escalator was out of order. Fortunately there was an elevator. Maybe in your emails you can ask if someone else will be picking up, at least give the option. And, take down the sign A very nice lady that works there told me where to...

This store needs to lower there prices and add more sales you can tell the store is struggling for sales In my opinion this store needs a new marketing manager all jcpennys stores look sad and depressing the customers inside that walking around doesn’t look excited to me out shopping the crowd is usually a older crowd of people like grandparents shopping no offense to the older people at all because I will be your age soon but I believe if there’s more color added to the women and the little girls section and juniors also it will draw more women to shop at the store and high school and college females also then when women shop they shop for their men also Also another thing add more Nike Brand in clothing to the store for all departments mainly men this will draw the college men and high school men to buy and lower the prices in the store for at least 2 weeks draw more shoppers to the store oh and also get a better selection of exercise clothing in the store for women and I guarantee you the store...

There is only one employee working downstairs and one upstairs everytime I go. It hurts to walk alot. I use the elevator only it was down I has to walk the whole store to find a employee to ask how I was supposed ttpo get to the other floor and she said by going inside the main mall which was a far walk. Then I went to shoes and I waited like 30 min for me to find somebody to help I waited went to the register back ti shoes walking around finallybleft. I never found a employee till I was out the store again by the register there I wasn't going all the way back to shoes and she was the only employee and she was busy ringing people out. I even walked around the clothes and stuff no one around. So I went to kohl's and there's plenty of employees there I got the help I needed and I told my dad I'm done with jcpenny I'll keep going to kohl's it'd the same evertime I walk...