Rochester Avon Recreation Authority (RARA) — Attraction in Rochester

I'm downright discussed with the people who ran this event. We tried to go to the trunk or treat tonight and didn't realize you had to register to trick or treat. Their website sounded like you had to register for a trunk... not to bring your kid. We show up fully dressed in costumes and this straight up A hole would absolutely not let us in. There was NO ONE there... and my son was basically crying. No exceptions... this guy was the most heartless person I have ever met along with whatever women was there trying to shoo us back to our car across a busy street. I told the guy we didn't even need the candy and our son just wanted to see the decorations. I even offered to pay. Nothing. I didn't even know people like this existed. Sure it was a "ticketed" event, but given there was absolutly no one coming in or waiting and I told the guy we didnt even want their candy or to watch the performance at the end, you would think someone with half a heart would let the poor cute little sad boy just walk around for ten minutes. He told me all he wanted was for people to see his costume. Please don't let Jason Kroening use your space anymore... he puts a bad face on your business. Especially towards cute little kids. Completely unacceptable.There are such things as exceptions in life and that was such a stupid small little event that one should have been made in this instance. Sad. Karma is a bitc*

Update: based on response from owner, I am going to take a wild guess and say Jason is one of the people in charge as the response sounds just as heartless as he was. And whoever that awful woman was with him probably works there too. Don't take your kids somewhere to play sports where the people who are running it don't even seem to really care about the kids feelings and just want to make a buck. There are so many other places. Lots of other negative reviews about this...

Several times over the last two years RARA's managed to 'lose' our activity passes within their computer systems. I've shown my receipt proving the purchase of the bulk purchases, but they've refused to accept responsibility for their failure, and they make me pay again (after accusing me of lying in front of my children)!

Understandably, after each incident (3 times now), I write a complaint to management, and they manage to 'find' my passes somehow and I get a refund and a tiny half-apology!

As a parent who's used RARA for classes and their playscape for my kids over the last 3 years, and as a Cub Scout leader, I'm very vocal about how poorly managed/ran RARA is.

edit: In response to the owner's response; I was aware of the two accounts and explained that to your team members in each of the three visits I mentioned in my initial review! Each time I was told the problem was corrected and the accounts were merged, and yet every subsequent visit I was treated as though I was a liar. I can understand and ignore technical difficulties, I cannot understand unwarranted hostility from RARA team members in spite of receipts and email history with...

Kids Soccer Review Only (ages 3-4 and 5-6) - RARA was quick to reply to my concerns and rectified the issue with a refund. Thank you.

Our kids are 3 and 5. We signed them up for the 3-4 and 5-6 soccer classes. They are beginners, with no team soccer experience. The description for the classes didn't match our experience. Beginners, NOT recommended.

for the 5-6 year old group. I'd say if you're looking for a beginner class or something that is organized, don't take your kids to this. The facility is nice, however, the coach they employ seems to be more serious and assumed every kid knows how to play. They didn't do a good job incorporating a beginner into the class.

For the 3-4 year old group. Parents participate, which is okay. It's all sorts of disorganized though. Typically at these you'd have the coach call everyone together, get on a knee, explain the class, what we'd be doing, introductions, etc. Nope, just a jumbled start with the only drill they had the kids do was pass the ball with your parent. Then immediately into scrimmaging. Not much fun to be had and not much actual...