Dessert Oasis Coffee Roasters Rochester — Restaurant in Rochester

I am writing this review due to the negligence of upper-level staff. My girlfriend and I were walking on Main Street looking for a good coffee spot when we stumbled upon this charming coffee shop. The atmosphere was inviting, the people were friendly, and it was dog-friendly with a visually pleasing aesthetic.

However, I have a nut allergy, and I always ensure to avoid nuts to prevent an allergic reaction. When I ordered my coffee and chocolate croissant, I specifically asked the person taking my order if there were any nuts in my items. She responded, "I don't believe so, but let me double-check." She consulted with another coworker, and although they seemed unsure, they assured me that everything I ordered was nut-free with zero cross-contamination. Once my order was ready, I reiterated my concerns about nut products, and they again assured me there were no nuts present.

Unfortunately, after taking a sip of my coffee and a bite of my croissant, I experienced an immediate allergic reaction. I quickly left the coffee shop to avoid making a scene and managed to get home to nurse a pretty severe reaction. Thankfully, I was okay and recovered by the next day.

My issue is not with the lower-level staff, who were unsure about the ingredients, but with upper-level management's negligence in considering potential allergens and failing to train their staff to know these crucial details. As someone who could go into anaphylactic shock, I could have had a much more severe reaction. Someone else might have an even worse outcome due to this oversight.

If you don't have any allergies, this is a great place to get coffee. However, if you do have allergies, I would recommend finding...

As someone who has been a loyal customer for years, I've frequently visited with my children to enjoy hot chocolate and cheesecake. However, today's experience was overshadowed by a rude and pushy staff member. Just as we stood up from our table to retrieve our jackets, she abruptly ordered us to clean our table, which we always do and had not even stepped away yet. When we did start to walk out we had to quickly manuever ourselves out of her way despite not having much room to do so with the tables. The café wasn't busy, and no customers waiting for a table, so her disrespectful tone and shocking disregard for customer service was unnecessary. Disappointingly the atmosphere didn't match the relaxing coffee shop environment I've come to appreciate over the years. I swiftly guided my family out as I didn’t want to cause her anymore more inconvenience and a reason to scold us again. After leaving I reached out to a friend who gets her coffee from there daily to ask if she was familiar with the employee, not surprisingly she knew exactly who I was speaking of as she had a similar experience with her the day before. I am really disappointed as I have always had great customer service with the staff during previous visits, but this one was not the same. Unfortunately I will need to reconsider taking my family here...

The place has gone down sadly. And like the old Greek saying, when a fish rots it rots from the head, the management is a big part of the problem.

The drinks are lukewarm. If you don't drink your coffee within five minutes it'll be tepid.

There seems to be a problem with the heating, since there is very little ventilation and added to that the bathrooms are gross.

The desserts are stale. I once ordered a chocolate dessert that tasted like it was weeks old.

Added to that, I was sitting at a table for four and the owner came up to me and said, he wanted his friends to sit at that table since they were a group of four and asked me to leave that table.

Note: The owner completely lied in his response.

We sat on that table for several minutes until in essence he told us to leave the table and move to a table that was broken. Also, he appeared to be hobnobbing with those people and insisted that their table was reserved--perhaps I'm ignorant of the ways of the world, but I've never been to a coffee shop that takes reservations for tables.

We are not ashamed of leaving after being treated poorly. I’ve asked other people and they feel the management lacks basic communication and customer skills, which are apparent from the...