Filipino Market & Cafe — Attraction in Rockville

The hours online showed the store was closing at 8pm.I called the store to verify their closing schedule but no one answered my call. I drove by from Silver Spring and arrived at the store a little after 7pm planning to pick up 2 balikbayan boxes but unfortunately the store posted a sign that they closed at 7pm. I went ahead and picked up the food I ordered from the Thai restaurant right next to the store.When i came out of the Thai restaurant, there were 2 Filipinas outside the Filipino store so I asked if they work at the store and one lady responded "yes".I asked her if it is possible to grab me balikbayan boxes.She looked at the second lady and asked her.The second lady who was holding the store key said in a very unfriendly manner "no", then she went and locked the door, and even made a comment that I should have came earlier (well I could! only if the store hours that you advertised online was updated and correct or If you respond to phone calls).

Another thing also worth mentioning, during the holidays, my family member PRE-ORDERED 2 trays of a noodle dish.When she arrived at the store to pick up the order, she was told that they can only give her one tray because another customer came to the store and begged to purchase the tray we ordered.(guess what happened?? They sold it to that customer ang gave us 1 out of 2 trays with 2 small chinese containers of a dish for free as consolation for not being able to fulfill the original order.They even told my aunt that "they know her as somebody who is not gonna be upset if they sold her order to other customers😏🙄. I hope none of the people I saw outside locking the store today is the owner because they have left a very bad impression. I also hope the owner is not involved in selling pre ordered food to other customers who come to the store last minute. definitely...

The owner of this Filipino Market and Cafe in Rockville, MD refused to replace the overpriced banana catsup at whopping $7.50 after it fell off the plastic bag and broke After leaving the store. The cashier simply packed all items I purchased worth $48.99 In one cheap plastic bag. We immediately returned to the store and demanded to replace it. The cashier didn't have authorization and called the owner and after talking to her and explaining what happened didn't want to replace it stating we should have requested to double the bag!! What!! It's their responsibility to properly pack items and wrap them in paper especially if it's a glass. She argued customers sometimes don't like a bag cause it's cost .05 cents. But she should have offered, right? Does she think I care if she charged me .10 cents after wasting $7.50 for a normally priced $3.00 for a banana catsup! Cause she's the one bagging. Filipino attitudes have not changed and it's a shame they rather disrespect their customers instead of honoring them for continued patronage. They just lost a customer!! You're not the only store in town. And I will reach out to FDA and report why this banned product (red dye found in banana catsup) is still in her shelf. Clearly the owner jacked up the prices to take advantage of this high demand and low supply of banana catsup....

The grocery items have no price labels or tags on them. One never knows how much you would be charged for an item. And even though the cooked food are priced according to the size of the container, they somehow always make the mistake of charging you a higher price. I bought the smallest size ( like a small cup) of cooked vegetables and it's obvious that the size was the smallest. But the cashier "mistakenly" charged me $7.50, the price for a bigger size. I had to call back to tell her. She said she was sorry for the mistake. But this is just one of many "mistakes "...