Embroidery & More of Rockwall Texas — Attraction in Rockwall

We had another company fail to get 10 polo shirts embroidered on time for our National Tournament and so we figured we'd give them a call. We dropped off ten shirts to have full names embroidered on back, our shop logo on front left chest and even some items embroidered on sleeves. We honestly figured just names was gonna be all that we could get done as this was dropped off on Tuesday morning and we flew out of town Thursday at 3:30pm, and so we waited..... On Thursday morning we called and were told they were done and ready to be picked up. We arrived to find out shirts amazingly stitched and in plenty of time and for a cost below what others had quoted us. We will definitely be using this business again for all our...

First embroidered blanket took 2 weeks to get back and was completely wrong. Even after we stood together and drew a picture with detail. The blanket I spent $30 on was ruined. A gift for my mothers birthday. She wasn't apologetic or sympathetic towards my dismay, although she did agree to redo it after I awkwardly asked her to do so. She said she'd get a blanket that was the same as the one I had. Waited another 3 weeks to get back a blanket that was nothing of the quality of the blanket I had already purchased & a different color. And the writing was tiny.

I was beyond upset and disappointed. Spent a total of 5 weeks for it and I hated it. I just accepted it and left. Would never recommend this place and would...

If I could give negative stars, I would. Brand new pants that had to be embroidered. This place put the wrong name on the pants, realized this, inked in the wrong name with a black sharpie marker and re-embroidered over the top with the new name. They said they 'fixed' it. It was ugly. They have no policies regarding making mistakes or to say they are not responsible for mistakes and if you leave your clothing with them and they mess up, it's your problem to deal with. If you call to discuss with them, they will act defensive, hostile and will not offer to correct the problem because...yeah,...