Nekter Juice Bar — Restaurant in Rockwall

My recent visit to Nekter Juice Bar left me feeling more frustrated than refreshed. What should have been a quick and healthy pick-me-up turned into a customer service nightmare. I ordered a specific açaí bowl, looking forward to the delicious and nutritious blend. Unfortunately, when I received my order, it was completely wrong. The toppings were all off, missing some key ingredients I was craving.

Disappointed but hopeful, I politely informed the employee about the mistake. Instead of a quick apology and a fix, I was met with a complete lack of customer service. The most shocking part? They refused to remake the correct açaí bowl without charging me again.Essentially, I was expected to pay twice for their mistake! This whole ordeal left a bad taste in my mouth, and it wasn't from the açaí (which I never got to enjoy). It's simply unacceptable that such a basic customer service principle – correcting their error – was completely DISREGARDED!!!

If you're looking for a place that values customer satisfaction, Nekter Juice Bar might not be the best choice. My recommendation? Head elsewhere for your healthy açaí bowl fix. There are plenty of other great...

I’ve been going to this NJB for a while, but the customer service here is beyond pathetic. Today, I came to purchase smoothie. I tipped them 18%, but they made a bowl instead. I requested a refund or my smoothie. The two women reacted very rudely by yelling at me. I am a repeated customer and have never been subjected to this kind of behaviour. For the sake of the business, I urge you take an immediate action. $17 for a smoothie and being disrespectful is just not a smart business decision.

One of the two women said “I don’t want you to see you again”. After heated argument, they made small size PJ&B smoothie that tasted like garbage, but again refused to give me a change since I ordered medium size? My experience at this shop is just like a mafia style criminality. How can you take my money without giving the...

I love the flavor of their açaí bowls but i have two complaints. 1) my bowl is often only 3/4 full, makes you regret spending $11-12 for something you could've made at home. 2) i don't like peanut butter and have asked to replace it with almond butter the last two times. the employees happily do that but they upcharge $2. i have asked if they're removing and adding another ingredient, can they remove the upcharge- they say the computer won't let them. on top of that, the almond butter they add is barely a spoon's worth. so overall I pay $14 and don't get enough quantity for the money. i would love to give them more business and come weekly but it's just too much money and...