Ulta Beauty — Attraction in Roseville

Hit and miss today I came in for a 21 days of beauty deal, and I believe it was the manager her name was maryall. who apparently had been honoring the deal today said he co-worker, but wouldn't for me. I had just had neck surgery and was lugging around a sleeping 3 year old. She then had me order online for store pickup saying that I could get in a minute if it allowed me to. 10 minutes after ordering she asked me for my email, I showed her and she said that it needs a barcode which it didn't have and asked me for identification. Needless to say I'm furious. I hope someone is taking note of that women's terrible approach at customer service. Please never help me again Maryall🙄.

I had a wonderful experience. I did research before went in, so I had a general idea of the best products for my skin type. I also had read reviews and suggested product to pair. With this list of about 7 bb, and cc creams along with about 8 other products split the this with Ciara, who asked me if I needed help. She gathered everything and sat me at a chair as well as my 2 year old. She talked to me about what I needed, as well as what my concerns were and began working on my face. I came in with no makeup on, and she first suggested moisturizer because I have dry skin. Never pushing anything on me only explaining in order for foundation to go on smoothly I needed to have moisturized skin, then a primer and tried all of the foundations I wanted to. Once we found the perfect one she explained how to correctly apply it and put finishing powder on. While this all may seem obvious to most I'm new to taking longer then 2 minutes on my face so this was incredibly education. She then tried the blushed and bronzers I picked and found one that better fit my complexion, and lastly my brows. My makeup looked beautiful and she really took her time to explain everything to me. I am so so thankful and happyfor my experience. Ciara was amazing!!! Prices were across the board same as everywhere you go for great product and I received quite a few free samples. I will always go...

Horrible Experience.

Store is filthy, when I mean filthy I mean items every where all over the store makeup all used up all over items if not broken. The store is a straight mess. I purchased and 2 items that had a buy 1 get one 50% off thinking of that's a deal mind you th sticker was right by both the items ( apparently you have to read the fine print on the stickers, because none of the items or stickers were in the right place) I purchase the items at the register, cashier was rude and abruptly made me sign up for rewards instead of asking if I even wanted too just asked for my number to get my started. I needed to get price checks on items because like I said prior NOTHING WAS IN THE RIGHT SPOT. My bf was with me and he was talking to me about waiting in the car she rudely interrupted us forcing me to give her my email so I can be on me! She rang up my items and I had a $3.50 off coupon which I used and when I asked her in the end I got both discounts she said yes and looked over my receipts. I went outside and decided to check for myself and notice only my 3.50 coupon was applied. Not only did she LIE TO ME SHE LACKED CUSTOMER SERVICE. She rather push people through the lines than actually assist them. I work in customer service and that's not how people she be treated. I walked back into the store I told another cashier I was missing my 50% off she said yes and looked for the manager. She called her up and I waited a good 5 mins than another cashier called for the manager for another customer, the manager unded up helping the other customer before me which I found RUDE esp since I was waiting 10 min later she helped me. She tried saying I didn't get the discount because of the wrong item. Sorry when you have a sticker on the items and your STORE IS A MESS whose fault is that, NOT MINE. She eventually granted me the discount and I was on my way. This store NEEDS BETTER MANAGERS. The store is poorly man with destroyed items, makeup painted all over the place and wrong items listed for cleaneance. I will NEVER...

I went at Ulta Roseville yesterday around 3pm for a haircut. Only do apts so i asked if they had anything for later. Stylist says 4:45 with her and mentioned the pic i had. Got there on time she was running behing so i had to wait till 5:04, no big deal. Pull up the pic of the cut i wanted again. Told her i ve been looking for 2 weeks to find what i wanted to do. Tappered collorbone cut , basically SHOULDER LENGHT BOB with few layers in the back for lift. Talked about my hair being curly and it be shorter im like no worries i can straight them. She cuts my hair wet first of all, and looking way shorter already.. mentioned that to her. Continues with drying and style. It looks nothing like the pic of the cut i asked her to do and she is trying to tell me thats what we talked about going on that lenght. I Pull up my pic once again and im like no, looks NOTHING like my pic its obviously way shorter but cant glue my hair back. Im so upset of a professional not paying attention to what i asked and trying to switch it back on me not asking the right thing. You had a pic to go by how can you mess it up. So dissapointed with ulta and their stylists. That was the 2nd time of not getting the haircut i asked for. Paul Mitchell school students have done better haircuts on me before, even a barber shop around the corner of my house. What was suppose to be a splurge end up to complete waist of money on exactly the cut I DID NOT WANT, short, round that emphasizes roundnes. I m stuck with a cut i HATE for months! Save your hard earned money and go elsewhere. P.S. I can't post pic here but i did on...