Geek Squad — Local services in Roseville

If you make an appointment it takes forever for them to meet with you. If you drop in it will take forever to meet with you. Regardless what you do it will take forever to meet with anybody. I gave them a pc to check. Took them about 2 weeks for them to tell me I had to buy a part for them to simply check it. Then another week goes by then they tell me I need to purchase another part just for them to test the pc. There has been a hand full of times where they’ve called regarding my pc and they were extremely rude and backhanded. They are supposed to know these computer things. They act as if I’m supposed to know what they’re talking about. If I knew then I wouldn’t have came to them for help. Make it make sense. Terrible service. Terrible wait times....

Checked website 3 times and set up a appointment just to get there which the phone call I made and website both say they fix tvs and they have tv repair wich they do not clearly false advertisement they tried to tell me it they fix tvs at another location ... like then why does both the website and phone line both say geek squad fixes tvs ... incompetent as ever ... geek squad had only dropped the ball everytime I try to use them they never are able to help with almost any electronics I've brought them let's not be called geek squad since you can never fix half of the items I've tried to bring in...

A little disappointed. We were told over the phone, when we made an appointment, that they would definitely be able to repair our product. Took the time to drive down, at the specific appointment time, not drop in, to be told it was not repairable. It would have been better to tell us that they do not repair our model computer over the phone. Be prepared, don't believe what they say...