Aaron's Rent To Own — Attraction in Round Rock

I should know better. This is my 3rd time dealing with Aaron's, and each time I experience great customer service initially, but the poor customer service shortly follows. First, my furniture was delivered to my apt and my dresser w/ mirror was chipped. I wasn't upset about this, bc I was offered a discounted rate or I could just get them to order a new dresser w/ mirror. Of course I decided on ordering a new dresser w/ mirror bc the chip was wayy too noticeable. The delivery guys told me that someone would contact me from the store and follow up with me regarding this. NO ONE followed up with me, I ended up having to call the store to ask them for a status update on my dresser w/ mirror, since no one ever called me like the delivery guys said they would. The response I got was full of uncertainty. Basically I was told if not that week, then definitely the following. That didn't sit well with me, being that this was the 2nd time this has happened to me; however, I am dealing with a new Aaron's location outside of Louisiana; so my expectations were higher than normal. 15 days of having my furniture, I decided I would just have them come pick up the furniture bc if this is how business is going to be, then I don't want to associate myself with them anymore. So I went into the store to ask if someone could come pick up my furniture on Wednesday bc that is my only off day this week. I was told by Daniel that he would have to get an approval from the GM, and that the GM wouldn't be in until Monday. I specified that I would like for them to come get everything except the mattress and box spring. He said that would be fine, he just had to speak w/ the GM. So here comes Monday, no call. I ended up calling them around 11am and spoke to Courtney who said nothing was written down in the book regarding my request, so she took my information down and told me that she would get someone to give me a callback. So at about 3pm, I still hadn't heard anything, so I called them AGAIN and spoke to another gentleman, who I believe name was Charles (Im not sure) but he told me that someone would be there to pick up my furniture on Wednesday, 8/21/2019 after 6pm...fast forward to Wednesday, around 5:58 I call the store just to confirm that they were still coming to pick up the furniture, and I spoke to Daniel again who then told me that he has to speak to the GM. & that the delivery drivers were OFF on Wednesday. So my next 2 questions were: 1. Why would someone tell me that they were coming Wednesday to pick up my furniture? and 2. When was someone going to call me and let me know? Both of these questions were answered with "I'm sorry, but i dont know, I have to talk to the GM." -definitely not satisfying, and mind you Daniel actually assisted me initially and was very helpful and warming in the beginning. So by this time, I'm highly upset bc Wednesday was my only off day, and I needed the furniture gone. So Thursday, I talk to my job and they let me off early from work. I contact Aaron's around 3pm, and spoke to Natasha. Natasha has no knowledge as to what was going on, or what's been happening. She tells me that she would get to the bottom of things, and ignite some fire under someone to get this issue resolved. She stated that she would give me a callback. Today is Friday, 8/23/2019 it's almost 5pm and still NO ONE has reached out to me. I work the entire weekend, 12hr shifts, so no one is home during business hours. Now I have Aaron's furniture piled in my dining area in my apt. I promise you after I'm finish paying for the mattress and box spring, I will NEVER do business with Aaron's ever again. From Shreveport, LA to Kenner, LA and now Round Rock, TX...I've basically has the same experience at each location. I'm not sure if they just don't give a damn, but this WILL be my last time doing business with them. I'll still recommend individuals to Aaron's; however, it will be with...

We have been dealing with Amadora and I can only assume that she does not have customer experience background. We had a washer/dryer set delivered to us that apparently was in the “service” section. Not only did she “sell” us an item in need of service, she sent the wrong drain hoses with it as well. The delivery people said they’d come back later that day to finish installing it and when I called she said she did not have it and would have to contact other stores. Next day we call again to get an update and she states she has to order it and will take about a week, in the meantime we have a washer we cannot use. My husband finally went to Lowe’s purchased the hose and finished installing it just to find out that it did not drain and flooded our floor. Needless to say my downstairs neighbor also got flooded and had to have his apartment cleaned and carpet removed as well. When we called to have someone replace the item she tried to give me a code to put on the washer hoping it would fix it. When I asked couldn’t she send someone she said it takes weeks and they cannot send another unit but could arrange to have it picked up (NEXT DAY) if we didn’t want it. I told her yes and to give me an exact time. I waited all day the following day for someone to pick it up and NO ONE CAME. When I called and I gave a different person my info he said we were scheduled for NEXT Thursday but Amadora denied it and said the guy didn’t know who I was so he was mistaken (after I had already verified the account). When I asked for the number to make a complaint to corporate or their regional manager she gave me customer service number not corporate or regional. They finally picked up the washer and it was mentioned that the washer was on the “to be repaired” section and she shouldn’t have sold it to us, also I was told that she did not allow the delivery people to come back to deliver our drain hose because they had other deliveries. She deliberately sold my husband a non working product and refused to take ownership and fix the mistake! I have worked in customer care for ten years and this is a sales person/ manager that should not be dealing with customers. Will update this review to add more once I pick up...

My experience with the Aarons store located at 1150 N. IH 35 Ste. 400 Round Rock, TX was absolutely horrible. I should known that I would have problems with them when I went into the store on Wednesday 12/05/18 at 4:30PM to purchase a TV and saw the Delivery Driver sitting behind the front desk using profanity while clowning around with the Sales Representative when they both should have been working.

After waiting damn near an hour to get my order placed and paperwork signed. The sales rep Justin, finally scheduled my delivery for yesterday Thursday, 12/06/18 between 3 pm -7 pm which ended up being a NO CALL, NO SHOW! I even called the store at 6:45 PM yesterday and I spoke to a female associate who confirmed that the drivers were still out making deliveries and that they would be there for sure to deliver my order. I ended up waiting up for them until 11:40 PM last night but still no one called to say they needed to reschedule nor did they show up with my order.

So I called the store this morning and spoke to Justin, the sales guy who actually assisted me the with getting everything set up on Wednesday, he too confirmed that I should have received my order yesterday and apologized but proceeded to tell me that he would have it delivered on Saturday which pushes me out and extra day to receive my order. I explained to him that pushing my delivery date out an extra day was just unacceptable and that the right thing to do is put me first on the list to receive my order today he but he repeatedly refused to even try to fit me in. So I ended up cancelling my contract with them. I feel like if they can't be organized, professional, reliable, keep there word, and try to fix the problem immediately then they do not deserve my business.

#don'tdobusinesswithaarons #unreliable #unprofessional #theydon'tvaluetheircustomers...