Although we did enjoy the few animals that were visible, most were sleeping. Entry fees are extremely expensive with no discounts available for persons with disabilities, seniors, kids or ANYTHING. The only discount available was when you buy tickets in advance (prior to day of visit). Parking also costs $. We paid $159 for a family membership for 2 adults and 4 children as it was almost the same price as paying for one entrance for two adults and two children.

Although they have wheelchairs, strollers and mobility scooters available to rent, they were also expensive with zero discounts available. We paid $30 each to rent the mobility scooters. They were ALLOWED in all exhibits, but there were not built to accommodate. Most buildings DID NOT have an assist option to open the doors and we had to rely on the kids to open (2 exhibits employees opened doors for us, but the rest they just ignored our needs and stood by watching as we struggled immensely to enter and exit). The doors opened outward often, making it even more difficult to open and enter the buildings. Although most had double doors, only one was able to be used, and it left approximately an inch on each side of the rented equipment making it extremely difficult to go through doorways without hitting the frame. Very tight turns and obstructions were present in each and every exhibit. We eventually gave up going inside the exhibits and would just wait outside as the kids went in alone.

For the very expensive pricing, we were extremely disappointed at the lack of accomodations for both physical disabilities and my nephew with autism.

The handicapped parking was actually FARTHER from the entrance than the non-handicapped spaces; so we used the regular parking. It was quite a walk from the front entrance. Employees who rented the scooters did not know how to operate them, and gave us incorrect instructions and instead we had to figure out how to use them on our own and showed the employees how they worked.

I would expect a public place like a Zoo, which is of high interest to children with autism, to be more accommodating and less expensive for children with disabilities to enjoy. As well as persons with physical limitations. Hopefully they have plans to update their facility to meet the needs of their visitors more adequately up to date with ADA standards.

This was not a pleasant experience for any of us.