Bright Ideas Furniture — Hotel in Royal Oak

Let me start by saying this- I’ve been everywhere for a couch. It seems during COVID, with everyone wanting to renovate, facilities not being open, etc, there have been no couches in stock. I’ve tried West Elm, Value City, Gardner White, Art Van (closeout stuff), Ashley... you get my point.

I’ve been misdirected, pushed towards items that aren’t a good fit (color, size, support). I was getting desperate. I heard about Bright Ideas and decided I’d better give it a shot.

When I walk in I’m greeted by Julie. Julie is a welcomed change to what I’ve been experiencing. She is calm, polite, and funny! There is no urgency in her demeanor, no pressure to try this couch, sit in this chair, just with me for the experience.

I mentioned to Julie my meager budget and was not judged or anything like that. I’m trying to keep the purchase around 12-1400 and Julie was able to assist without issue. Did this limit my selection, absolutely. Bright Ideas has a wide range of quality sofas and sectionals. Julie educated me on the grade and quality or fabric and leathers, something I had not experienced at other places like Art Van or GW, simply because those stores don’t offer such customization.

I left feeling great and plan to return to get a couch when supply can meet demand. This is of no fault of Bright Ideas. Covid has screwed everything up regarding...

Let me start with saying I normally do not put bad reviews unless it is a bad experience. I bought furniture from there about 3 years ago which was a 6 chair dining table that cost me almost 6k. They are great when they sell you something and want you money. 2 months ago I emailed them about having a scratch on my table and if I had a warranty. No response after 2 days so I called in and spoke to my sales rep Sharon. Sharon said I have no warranty and asked her if they have anything to cover my scratch on my table? Sharon said they have a paint hey can order from China and mail it to me.2 months later I have recieved nothing after calling Sharon and spoke to Russell which he is worthless he does nothing. The follow up and customer service is absolutely TERRIBLE when you need them for anything. I have sent them a lot of business but I will definitely tell everyone that I know to beware of this place. They are great taking your money but HORRIBLE when you need them and their stuff is not cheap. I might just call channel 4 and fox news to share my experience. I am not happy at all. Going on 3 month for some paint to be...

I work from home, so having a comfortable office chair is essential. I'm an extremely petite woman, so finding one that is right for someone my size is VERY difficult. I went to check out Bright Ideas without a lot of optimism.

I was helped by Russell, who showed me 4 or 5 different chairs. One of them had a headrest that caused my head to angle forward and prevented me from being able to tell how I liked the rest of the chair. I asked Russell if he could remove the headrest so I could see how the chair felt without it, and he gladly obliged. I was very pleasantly surprised to find that without the headrest, the chair was very comfortable!

The store happened to be having a sale on floor models, so the chair I was looking at was extremely discounted too! I decided right then and there to buy it. Russell even helped me get the chair into my car. I was so grateful for his help -- he really went above and beyond and I'm delighted with...