Noisy Water Winery

I rarely leave negative reviews but this experience really bothered me.

My husband and did your wine tasting at the library with Joesph and had an amazing time. Ended up buying a vintage Cab Franc 2018. Joesph was knowledgeable and extremely friendly. We then proceeded to have one more glass before we walked around town.

After walking around town my husband and I decided we would like a quick snack so we went back to The Noisy Winery cellar for a cheese board and a bottle of Pinot Noir. This is when our experience all went down hill. I believe her name was Olga or Alma, my apologies if the name is incorrect she didn’t have a name tag on, I had to ask the manager what her name was. She was extremely rude from the get go, wouldn’t look us in the eye, tossed the members pamphlet at us to look over and yelled at another team member to make our cheese board. Proceeded to pour us our two glasses and won’t give us the bottle. Not even letting us know she will be keeping it behind the bar. Ok… all that I can brush off.

After, we receive our cheese board and wine, then get up to ask for a glass of water. There is about 5 couples in line so I wait in line as one should. As Olga or Alma(again apologies for not having her name), helps all 5 couple in front of me, as I arrive to the front she immediately walks away from the counter and is asking every table individually if they needed anything. I stand there in shock at the disrespect and lack of service I record after spend over $300+ there that day. As I look around in disbelief and embarrassment, a couple sitting at the table right by the counter and hallway even acknowledges the situation. This incident was around 3:30-4pm in 4/20/24. Your team member was in a gray hoodie and hair in a ponytail. I normally would give the benefit of the doubt but this customer service bothered me too much to let it go.