NUG Sacramento — Attraction in Sacramento

FIRST EXPERIENCE REVIEW: (second review following:) Autumn is her name. Autumn is her name, and what a delight, A customer rep who shines so bright! With a voice like a breeze, so calm, so cool, She turns frustration into a golden rule.

Her patience? Infinite. Her kindness? Rare. Like crisp fall air, she handles with care. No question too tricky, no task too tall, She solves them all with grace—that’s all!

If service were seasons, she’d reign supreme, A harvest of help—beyond a dream. Five golden stars? Oh, that’s too few! She deserves a whole galaxy too!

So here’s my praise, my joyful acclaim— For the one and only—Autumn’s her name!

MY SECOND REVIEW This is my second experience review with the same wonderful lady:

🌟🌟🌟🌟🌟 Five Golden star feedback

To and for the only one and true Autumn:

The Sacramento Nug has a golden nugget and her name is Autumn.

I was greeted with a smile like the sunshine after a cold rainy storm. She answered complex questions with split-second precision.

Her abundant knowledge of the variations of exotic leaf is surpassed by no other than her ability to make even the most ignorant mind become well-informed.

I walked in feeling like a lost leaf, and she guided me through the jungle of options with a genuine smile and active listening soft skills. Her reflective listening abilities afforded her the ability to recount my concerns.

If there were special social media acknowledgements for Nug-tending, Autumn would be the number one trending for ---who knows?

Thank you, Autumn, for turning my shopping experience into an education.

Much appreciation for...

I had a really disappointing experience today. Yesterday, I purchased four carts, two of which were the same flavor. After trying one, I realized I didn’t like the taste and wished I had bought two of a different strain. I brought back the unopened, sealed cart, along with my receipt, and politely asked if I could exchange it. I didn’t think this was an unreasonable request.

However, the staff was extremely dismissive, stating that exchanges are only allowed if the product is broken and that they wouldn’t accommodate a flavor preference. I understand this policy if the cart had been opened or used, but since it was still sealed, I thought it would be an easy exchange.

I’ve spent hundreds of dollars at this store, and I left today feeling incredibly defeated and anxious. It’s a shame, as this experience has left me reconsidering my loyalty to the shop.

EDIT: As you can see the GM has linked a law below. That’s fine. I still wish the situation was handled in another way in store.

EDIT 2: I looked into the law. It is not illegal for NUG to accept a return, but they are prohibited from reselling any cannabis product that has been returned.

The code states that customer returns are allowed, but the cannabis goods cannot be resold.

NUG may be following the code correctly by not reselling returned cannabis products, but they may be going beyond what the code requires by refusing to accept any returns at all. Totally understandable for a store to have a policy like this but I would advise against citing regulatory codes to customers who...

I use to loooooooove this dispensary because they offer really great prices and daily/monthly deals that are pretty hard to pass up. The main thing they really gotta work on is their staffing and customer service. I have been treated with little to no respect by budtenders here before. Ironically, every negative interaction I had was with management, had to call up a different manager because the first one was incredibly rude, aggressive, and unprofessional when I had a genuine concern over my purchase. Anyway, fast forward, I stopped coming regularly bc the vibe was off for me after that (like why are the security guys and outside vendors so much nicer than the actual staff lmao) so I arrived at 8:45pm one night and they were no longer taking patients for the night. I’m sorry hello? Yall didn’t close during COVID but can’t handle a rush at the end of the day? Umm. So I asked politely, genuinely curious “May I ask why you’re closing early?” And the manager immediately gets frustrated or irritated by my question, raises her voice and goes “BECAUSE WE’RE UNDERSTAFFED AND OVER CAPACITATED” like ummm why are u yelling at me Ms. mam!? When ur the one doing unprofessional business practices. My only other option for specific products I get are fortunately available at All About Wellness right down the street two blocks and they never miss. I started chatting about this to the AAW girl and she mentioned she’s been hearing manyyyyyy complaints about Nug’s service and closing early (looks like they do this pretty regularly) and ya no. Do...