west elm — Local services in Sacramento

I would've given zero star if there had been such an option. I should say tho this low rating is for West Elm and not for the store employee who we worked with. She was very nice person and helpful and actually helped us with the design and choices. However, once you place your order, you are on your own. It seems like a high end furniture company but this was our WORST experience ever! Let me put it this way, good luck finding and scheduling delivery of your furniture after you place the order. You must call Ryder company to schedule the delivery and I say again good luck with that! We placed the order back in April 2022 and after several days and hours of being on hold with Ryder they finally delivered the furniture SIX months after the purchase. HOWEVER, the furniture was not complete, from a 5-piece set, two pieces were missing, one piece had missing legs (and Ryder staff didn't know where they are!), and the rest had finger prints on them and dirty! WHITE GLOVE DELIVERY IS A LIE! Don't pay for that! We paid $300 for it and Just see the pictures of delivered items! The Ryder installers installed the remaining parts wrong and put a hole in our brand new flooring while drilling the legs! They literally left in such a rush and left us in shock! Again after days and hours of phone calls (during work day hours) they finally promised to place a replacement order which was finally delivered in December (After hours and hours of calls and being on hold with Ryder) and guess what! THE NEW SET HAD MISSING LEGS AGAIN! To cut the story short, the delivery person was able to mix and match and remove legs from the previously delivered furniture and put it on the new one and finally make a complete set!

If I had known this level of incompetency I would've saved my time, energy and money and shopped at a different store. I purchased my other furniture from Restoration Hardware and was super happy with that, everything went smoothly from purchasing to delivery and installation, they are the real professionals!

Even telling this story and remembering all that pain is still like a nightmare! Very very...

Very bad service. I ordered a dining table, four chairs and a bed from this shop around May 20. It is expected that all the furniture will be delivered to my home before June 21. I contacted the store many times, and the store staff told me that all my furniture would be delivered to my home on July 30. It's July 30th today,and they just sent my dining table and chairs. They forgot my bed. I called the shop and they said no one could solve my problem and then shop manager try to help me. The manager replied that she would call me by 5 o 'clock today to tell me why my bed was missing. It's 8 o 'clock now. She still hasn't returned my calls. If the manager doesn't want to return my calls, please don't cheat me. The poor service of this brand is shocking. I will continue to follow up this post to see if this manager can solve my problem. It's a suck shopping experience. I will never buy this brand of furniture again. And I will tell everyone around me to stay away from this brand. I was very...

Ordering on line from West Elm has been the single worst experience I have had ordering on line. The order was accidentally duplicated as no confirmation was sent. Called. 25 min. Told it was fixed. Set up delivery. 3-5. Email confirmation. Called at 4:45. Told it was really 3:30-5:30 (no notice of this). They acted like it was my fault. Delivery guy shows up at 5:50. His paperwork has delivery for 4-6. He shows up with 2 tables. I send one back. Called. Told all was fine. 2 charges show on my card. Call again. 25 min on phone. told it was fixed. No emails. no confirmations on delivery or of first order. Cranky people on the phone on delivery day. The only bright spot was Pedro the delivery guy. I will NEVER do business with West Elm or affiliates again. For high end products, their on line system is absolutely...