Lovesac — Local services in Sacramento

Absolutely blown away by Frankie at LoveSac! If there’s a Mount Rushmore of exceptional customer service reps, Frankie’s face deserves to be carved into it immediately. She is the Picasso of professionalism, the Beyoncé of friendliness, and the Einstein of all things LoveSac.

Frankie didn’t just help me; she transformed my shopping experience into an epic journey of comfort and style. Her product knowledge? Unmatched. Her ability to listen to my needs and suggest solutions? Revolutionary. She’s like a human LoveSac whisperer, knowing exactly what I needed before I even did.

But it wasn’t just her expertise that impressed me—it was her genuine warmth and charisma. Talking to Frankie felt like catching up with an old friend, yet she handled every aspect of my visit with the precision of a CEO running a Fortune 500 company.

To the powers that be at LoveSac: this girl is a diamond in a world of cubic zirconia. Promote her, clone her, or at the very least, name a product after her. Frankie is the reason I’ll never shop anywhere else for comfort again. She’s not just an employee—she’s a legend...

The staff member who helped us was friendly and knowledgeable of the product. Was told the delivery would take 2-3 weeks but got my couch in less than a week. Haven’t had the couch long enough to give my opinion on the lasting quality but everything seems well made. Very expensive but considering the zero interest financing and free delivery helped out with the price. Also, they had a 25% off deal going on which saved us a few thousand dollars. The biggest selling point for me was the ability to configure the couch how ever we want and also the ability to add on to it later and even change the fabric out later if I get tired of the look. This couch should last a long time with all these options. That’s how I justified the cost but really it’s not much more than you would spend on a standard couch which has none of...

The employees here are extremely friendly and helpful, not pushy in any way with the products they offer. They did not hesitate to discuss pros and cons between options, and offered to reconfigure the units in the store so that I could feel/experience the difference. They were patient with me and all of my questions and also needing to write things down for myself, even though they also emailed me the information. I forgot to take a photo, and they promptly texted it to me after I left. We ended up making a purchase at the second visit and they thought to send me a photo of the configuration we we settled on, which was a nice surprise. I'm sure I'll need it once we get the sactionals and have to assemble it. I can't comment on the product itself yet, but the experience in the store was...