Planet Fitness — Attraction in Sacramento

Update I wanted to update my review since over the last few months it seems that Planet Fitness has really made an effort so all members can have a "no intimidation" experience. Some people will always behave poorly, but instances have been greatly reduced since staff has taken a more proactive response. Also, the new trainer has been amazing! I've been out of the gym for the last month, but I was enjoying her classes so much I really want to get back into it!

So this gym prides itself on "no intimidation," unfortunately, intimidation has been my experience most of the times I've gone. I joined because they had two circuits for member use - this is what I was looking for because I have little time to work out but am trying to get healthy again after having a kid, a stressfull job situation, and some health issues. It is impossible to use the 30 min circuit or the ab circuit due to people getting in the way - while there are many who hog the machines, you also have to deal with those who are looking for a place to take a break and use social media. I wouldn't mind if they moved when they saw someone getting near the machine, but they don't and frequently refuse to move when asked. I've only been a member since 11/2018, and I've had a confrontation almost every time I have been there...and trust me, I haven't been there often because I don't look forward to the drama I'll have to face to try to work out. Yes, the staff will deal with the situation but only if you complain that someone is an issue...so after things have already escalated. I guess since people here love to behave badly, the only recourse is to post someone at the door to insure that procedures are being followed.That sucks, but I shouldn't have to have an argument with people in order to use equipment in a way I was told could upon sign up.

UPDATE: Thank you for the reply from the owner. I did go in the next day about 10:30 am, only to have the exact same experience. This time with two seperate guys, who completely ignored the older woman who was working out and 1. refused to move when I spoke up on her behalf and 2. moved, though it took him a couple cycles. I brought this up at the front desk where it was confirmed that this is a persistant problem. met the woman who teaches the class, who invited me to attend one of her sessions so it wouldn't be an issue. I appreciate that, but now it means I can't work out on my schedule - I can only work out the two days a week that she works evenings, and only if I can get there in time for the class. I left the YMCA because I wanted greater flexibility, but it seems like I'm even more restricted now. Frustrating when I really want to get back in shape again. Even sadder: the older woman asked me if I was afraid of "making enemies" and said she's too worried about causing trouble to ask anyone to...

The one I go to is on Stockton Blvd. Near Fruitridge. The place is great! The staff is awesome. Other guests are friendly. Equipment is always clean and in working order. The locker room (women's) is always clean. We go later at night (we are both night owls) around 1030 pm. Less crowded. More access to equipment without any wait. I enjoy and look forward to going here. Despite the bad area. That is why only 3 stars. It is awful as far as being bombarded by the homeless. And there are many homeless that are fine. But there are many that tend to hang out in that area that are scary. I won't go here that late at night by myself. Have to have my husband with me. Also, the other reason for the 3 stars is because of the handicapped parking. My husband is handicapped and there are two handicapped parking spots out front. I would say that 3 out of 5 times we have gone there and headed for handicapped parking... someone who does NOT have a handicap placard or handicap license plate is always parking there. It gets very frustrating. It makes things difficult for my husband. Very annoying when people take advantage. We have told the staff and management both in the earlier hours and later hours. No change. Also, another reason for 3 stars is the security. Now this is just ridiculous because there is none! There used to be. And they were fairly good. They kept people causing issues away and watched as you walked to your car. But now there is no security at all!! There is a security car that parks at the end of the parking lot (and it moves to different places every night. So I know someone is showing up!) An empty security car. No security person is to be found. Ever. What is that? I find it very unprofessional and shameful. So the outside of the gym is the reason for the 3 stars. If I graded the inside separately, ...

Location: South Sacramento, California (On Stockton Boulevard)

Planet Fitness front desk staff members, Eddie and Ben, need to learn how to properly deal with gym members.

I went to the front desk to request cancellation on my gym membership. Eddie told me since I missed the last day to terminate my membership, which he stated is the 10th of every month, then I'd have to pay for the following month. I began to inform him that another friendly staff member (a lady,) at the front desk checked and verbally confirmed that as long as I cancel before the 17th of April, then I should be fine. (Today being the 16th, that's why I went in.) Then another staff member, Ben, overheard the situation and asked who the lady was. I didn't know that lady's name. Then he proceeded to walk away, and expressed he couldn't do anything about it due to me not knowing the name of the staff member who assisted me at the front desk. He also stated that the contract indicates every 10th of the month is the due date to cancel. Afterwards, Eddie stated, "I know your contract was in 2021, but what the document says trumps what anybody says here." And my response to him was, "So since the front desk provides inaccurate information, then I should refer back to the contract?" Eddie replied, "That's not what I said." During our on-going conversation, he stared at his screen, then he abruptly and disrespectfully brushed away his hand to gesture for me to go away because he already cancelled my gym membership. It was rude. The situation could've been handled better. Now, I will never go back to...