Never posted a Google review before but this is probably the worst experience with a Raleys i have ever had (says a lot because its hard to be absolutely disappointed with a grocery store run). Stopped by Raleys on Freeport earlier today (Christmas eve) because my family business was running out of a dairy products and we had checked 3 stores prior to coming to this Raleys.

The two stars are for the organization and assortment of products as they had pretty much everything we needed with the exception of Christmas themed goods like candy canes. Understandable, considering it was the day before Christmas.

The deducted three stars are because of the insanely rude service from Michael , our “experienced clerk,” and the way he treated my boyfriend and I while checking out. Yes, its a busy day as people are scrambling to buy last minute groceries for holiday parties and it is understandable to be tired and irritated. However it’s unacceptable to MOCK and make customers feel guilty for buying necessities for a small business. I had asked him as we were checking out if we could do two transactions as I needed to pay for the products meant for the business and personal items on different cards. Michael mocked me and rolled his eyes and proceeded to scan my items. The cart was fairly organized with the ~20 cartons of dairy product neatly aligned in the back so its not like its going to be an inconvenience checking us out. (Mind us, theY were fully stocked on this product and we didnt even take half of what they had) As he finished with the transactions of our personal items he began to question our purchases of the dairy products and complained that the store is now going to have to order more products and that it’s unnecessary to buy it all. I said “well we went to three stores and our restaurant needs it”. He again rolled his eyes, shook his head then turned around to make fun of us to the customers in the lane behind him. Like a normal and kind person, the other customer shrugged his shoulders and nodded at us. As Michael began scanning our second transaction with the dairy products he said “can i just leave this all here in the cart” in an annoyed voice and made us feel like we shouldn’t be doing this. Honestly made us feel like we were stealing all this. I just agreed not wanting to agitate him further assuming he would at least provide bags. He didn’t offer us any bags and continued to snap at us saying “well you didnt want bags” when my boyfriend asked for a few bags.

Management- find people actually suitable for customer service, even if its a busy season, employees should not be making customers for bad for buying necessities. If you’re going to cap customers on buying products, which is understandable considering the current era and shipping delays, actually say that and have signs. Don’t make it a problem at the register. Your corporation is going to have a much easier time putting orders in than a small business needed to adjust orders frequently depending on demand.