Best Buy — Attraction in Saint Peters

Ordered car audio at Mid Rivers store. Got install date for 10/4 at Brentwood store.

9/9 Radio delivered to my doorstep in the morning? To make matters worse, I open the box and there is no protective shipping materials inside. Really, that’s how you ship expensive radios in this company?

9/11 S/w Rob (mgr). Why is a $500 shipped to my home when I asked if all parts would be shipped to the installing store? Apparently, someone was to call and tell me the vendor changed the shipping address to my home cuz the vendor wont ship to the store. Ok? I didn’t want a $500 radio sitting on my porch for 7 hrs or so, unprotected, so someone can help themselves. Radio had no protective packaging at all. Rob swapped my radio with another one they had in the store. I also asked Rob if all other parts will go to the installing store. He replied yes. Then why do I have an email stating the dash kit is being shipped to my home as well. The installer at the Mid rivers store, who was close by, chimed in saying ignore the email as it will go to the store and Rob said that all other parts will be shipped to the installing store. Ignore the email. Ok?

9/14 Dash kit shows up on my door step.

9/14 Go back to store and talk to Rob again after he and the installed said everything else would be sent to the installing store. Rob comes back after 5-10 min and tells me the contract they have with these 2 vendors is to ship their products directly to the customer. So no one at this store knows this? So your saying this had never ever happened before and no one questioned it when it happened previous times to figure out why things were going to the customer and not the store with certain vendors?

9/18 Get an email to pick up my stuff at the Brentwood store (install store) by 9/21 or my order will be cancelled??? Since you can call the store, I reluctantly had to call the corporate call center. Andy picks up and I ask him why am I getting this email when Best Buy already knows im getting it installed on 10/4? He replies it’s a generic email that is always sent out. Ill extend the pickup date to 10/11. I asked that if Best Buy knows Im getting this installed on 10/4, why am I getting an email to pick up my stuff on 9/21 or my order will be canceled, and I have to now take time to call and figure out what is going on? He hangs up.

9/18 go back to store and talk to Rob. Rob states all my parts (besides radio and dash kit) are being held at the Brentwood store through 10/11.

No issues with the install so far which was done at the Brentwood Location by Steve (+1 star), but Im hesitant to walk into Mid Rivers...

9/22 I secured a purchase for Xbox series X and was emailed to schedule an appointment to pick up the product on release day 11/10 at 6am local time. It is now 7:52am and I’ve still yet to get an answer or any effort by Jo Marie to help with my issue which was me leaving empty handed.. After showing up early before the sun came up I watched as 50 people’s names were called and they picked up their Xbox, the ones that chose to buy additional items were given priority service by Jo Marie.. as I watched every single person receive and leave with their item I was left hanging even after giving my name to Jo Marie around 6:15am.. once I asked for a reason I wasn’t given one she said she couldn’t help me and that there wasn’t a single Xbox with my name on it. She continued to tell me to call corporate but showed no effort to help or look into the issue.it’s now 7:56am and she’s still looking at me as she sits at the front door helping other people that are showing up. I feel disrespected and targeted bc I said I was reselling and she said “you’re the problem”.

I went from waiting at 6. Waiting for phone lines to open at 7 to waiting fit chat lines to open at 8am. One guy there was nice but not the manager, fit dude dark hair..

Fast toward and After 3 hours talking to 3 reps over the phone and 3 on chat they came to the conclusion that it was sold under me and my payment was held because the store did not fulfill the order.

Jo Marie no effort shown to help a customer with a reservation.

First call, 38 minutes 7Am Reference : 251703317 Charlie S.

Second, 32 minutes 1:10pm Ref 251732089 Mariel 1:42pm

Third

Reference : 251739471 Charles, 50 minutes. 1:57pm

The lack of customer service here is consistent with the managers attitude.

My advise : deescalate the problem at hand by understanding the customers complaint. Treat everybody the same and...

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