I think out of most stores in downtown Salina (or just in Salina), this store is one of the most vital. They are always available to repair my wife's jewelry or replace watch batteries or fixed a damaged watch band. I've also had them check the posts in my wife's jewelry to make sure gemstones stay put.
They just recently fixed and repaired two damaged/non-functioning wind up pocket watches. They looked and worked like brand new when I got them back from the watchmaker.
I'd also like to pass on some information their watchmaker gave me. And that is to have your batteries removed from your watches if you don't plan on using them and they are drained to prevent the battery from damaging your watch.
This is a great business with great service.
It is nice to have a business that is in the business of repairing things and not...
Read moreMy husband got me a new wedding set last year, not even a month later a diamond fell out, took them 3 months to get it back to me that is before they told me they couldnt find it when i went in to see how it was coming along. Then i finally get it back, then not even 4 months later THE SAME EXACT stone falls out again. When i went in there to tell them what was going on they told me they had previous problems with the same company. Now they are telling me they cant do anything about it. I call the manager Kelly and she told the lady i was on the phone with that she would give me a call back, STILL HAVENT HEARD ANYTHING. When i call back to talk to the manager i get told shes not in for today. I just want a refund or a new ring...
Read moreEvery time I go to Vernon’s, I’m reminded how customer service should be everywhere. No matter who waits on me, I’m always treated as a respected customer. Now, their selection of jewelry is incomparable. I love Masteloni pearls and Vernon’s has the largest selection in this area. High quality, lustrous, and imperfectly perfect! I’ve also had several pieces repaired in their repair department and I won’t go anywhere else. The fellas are master craftsmen and give honest opinions of value. Vernon’s Jewelry is an absolute gem (pun intended!) in downtown Salina. Kelli and her staff...
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