The Legend — Attraction in San Antonio

It was fine. This review was written before the whole scandal of them making people leave the apartments after the freeze in February. We fortunately had moved out prior and were not effected by the freeze. Take this review as you will, knowing those facts. Polo club Apartments was on their game when we first viewed the complex. Robert was able to answer all our questions and was very polite. getting in contact with anyone was fairly easy. They just updated their website, too, which was WELL needed. this complex was one of the more affordable ones for all the different options of room/square footage goes. Deposit and pet fees weren’t outrageous. The payment portal was easy and convenient to use. They are very much willing to work with you if you are in a bind or are from out of state (like we were). You are able to see an itemized list of what you’re paying for each bill period. One downside was that water is split up by building, not by separate unit. So if you use one gallon of water while your neighbors used 300, you’re splitting the bill down the middle regardless. So the less people in your building, the more you pay for water. We did notice a slight increase as we saw people moving out, but it wasn’t drastic. Just a minor inconvenience. Great for Groceries and food, HEB is less than a 5 minute drive and a plethora of fast food around. Great taco trucks nearby. Lots to do around that area, and right next to the 410 highway exit/entrance. Potranco is nearby and that road also has a lot to do around there. It’s kind of a bad part of town unfortunately. I’ve been told that Marbach is referred to as Murder-bach. The complex itself is just fine, during the day everything is fine. I would say, walk around at night at your own risk. The complex had one security guard when we first got there, but 2 once we left. They were out at all hours of the day and night, which was nice. The gates are almost pointless, I’d say they broke down every other month and needed to be fixed. Keep everything out of your cars. People are known to wander around on bikes looking for opportunities to steal. Our cars got broken into the first week we were there, and a few times after that. Can't speak much for these since we never used them. They have a pool, pool house (I think) and laundry facilities. Pests - If you’re a native, then you’re aware that cockroaches are a thing down here. If you’re not a native, just know that cockroaches will just become a way of life. There’s almost nothing you can do about them especially when you live in a building with multiple households, and where previous tenants may have not been clean. I’d say try to keep your apartment as clean as you can, and let Polo know if any of your neighbors aren’t keeping clean. The complex was quick to act if we needed an exterminator to come out and spray, no hassle there. Unfortunately a lot of people do not care about the surrounding area and will leave trash and drink cups lying around, increasing the roach problem. Unfortunately people are cruel and have left cats to roam around the complex. There’s a few that are friendly, but the others just run away when you get too close. They poop everywhere. If you have a floor level unit and don’t like cats, I’d be sure to not keep anything on your patio as they may sleep on it or under it. You will be able to hear them yelling at night, and they tend to hang out around the garbage. Dumpsters tend to over flow, but that seems to be a reoccurring problem at every complex. There were 2-3 pickup days a week, so the complex was not neglecting them, there’s just a lot of people. Workers do their best to clean the complex. The neighbors in my building would always leave trash outside of their units. A lot of it leaked on the steps and surrounding cement. There was recycling at one point, but the complex took that away because people can’t recycle properly. A few residence let their dogs roam free because they don’t care. MANY people also don’t pick up after their dogs. The back dog park are...

Oh where to begin…. I’ve been wanting to write this review for a while now. Such a horrible experience living here for both my fiance and I. Within a few months of living here, my fiance and I’s clothes were burnt in the dryer at the apartment complex. Brand new clothing gone to waste. Whenever it rained, water got in from the roof into the ceiling and into our bedroom, closet, and hallway. Keep in mind we lived on the third floor. We literally had several sleepless nights dealing with the entire water leakage and worried our ceiling or wall would come down. It got to the point where we had to move ourselves and our bed since it was leaking/dripping closely above us. Our carpet got wet and now we’re getting charged to get it cleaned. Maintenance never came when submitted a service request so we called them urgently and decided to arrive at 3 in the morning with banging hard noises on our front door. Then, maintenance opened the front door after a few knocks which scared me because what woman feels safe with a male stranger in the same room as her. We specifically stated what days were best to arrive for both of us to be there and they showed up on other days. Then, my fiance’s work van got towed twice which is ridiculous. You have to register your license plate and guests license plates in order to not get towed. I was told by the office that the tow truck passed by at 10pm but I’ve seen it tow away cars earliest being 4pm. There’s been bird poop on the rails for almost a year now, cupcake leftover smeared on the building walls left from a chaotic and noisy party one night. We got charged an extra fee for our trash when we weren’t told about the “new rule”. For a month, we noticed mold growing on our bathroom air vent and maintenance never came to fix it and marked it as resolved just how they did with the water leakage. I’m asthmatic and it just worsened it. No one should be living with mold. We’ve also had mold growing on the side of our walls and ceiling due to the rain getting through. The only people at the office we’ve met who are nice and calm are Mervin and Trevor. Lisa is the worst, she’s been rude with my fiance and I quite a few times causing the problem to escalate. Now, we just moved out and we’re getting charged all these “water” fees when we’ve never been late on a payment and have paid all our expenses. I talked to them and what they told me just doesn’t add up. I5 simply doesn’t make sense. We were also told we’d get our portion of the security deposit back just depending on the damages yet when I called to ask, they told me they don’t do security deposits there which is a lie because it even states in their lease agreement contract and their final account statement that there is a security deposit. I also read another negative review of this apartment complex and they were also told our security deposit wasn’t actually a security deposit rather an approval fee. Do yourself a favor, don’t rent at this specific apartment complex que literal no valen para nada. It’s also not wheel chair accessible. Que gastadero de dinero y tiempo la verdad. I’ve attached photos of what we went through just so you can get a better idea. If I could rate it no start at...

Just like everyone else with one star, I only give it one because I can't leave zero. I have lived here for over a year now and I can promise you the only reason I stay is because they accept my dog and I cannot get a mortgage.

The majority of the people you actually even see in this complex are just trash. There are no standards for cleanliness or quiet hours.

List so far of what we've delt with: Theft. My husbands truck was stolen right from below our window. I attribute this to the trash they let live here as well at the fact the gates are ALWAYS broken and take weeks sometimes to get fixed. Also, these "luxury" apartments don't even have cameras at the gates. I can promise you I am not the only one with a stolen vehicle. Also there are at least 3 notices of theft at gunpoint or robbery left on my door since I moved in.

Neighbors. I have had some of the loudest, dirtiest, and most trashy neighbors ever. If it's not the cops being called LITERALLY EVERY OTHER DAY, then it's the screaming, stomping up the stairs, leaving trash everywhere, selling drugs right in the parking lot, or just confrontational manner about them.

Trash. There is trash EVERYWHERE. I mean EVERYWHERE. If it's not stuck up against the fence, under your car, in the bushes, the. It's right there on the stairs by your door. Prime example: BONG was smashed at the bottom of the stairs, as if that's not trashy enough. GLASS EVERYWHERE and I have a dog who walks there often. I reported it and it was there for TWO DAYS.

Security. The biggest joke of the word of I've ever heard of it here. You call security after hours and multiple times they have never shown up. Also, if there even was security all the theft, gunpoint robberies, and drug deals may not even have happened.

Office staff. Seem great. Even seen like they care when you complain. But I have recently found out they told our neighbor who we had a complaint about that we are the ones who did. That is just a recipe for hostility and disaster between residents considering the neighbors even tried to yell at us about it.

So, if you took the time to read this thank you and RUN AWAY. Again, the ONLY reason I stay is because my dog "looks" like an aggressive breed and no one else will take her. If you're forced to stay here, the price isn't terrible but you certainly get what you pay for and then some. If you can ignore all of the above and hermit inside your apartment and never talk to anyone or go outside then inside is okay for what your paying. Otherwise, turn away,...