Urban Air Trampoline and Adventure Park — Attraction in San Antonio

TLDR: Kinda expensive but the kids will love it.

Overall I believe urban air is a great place for kids to get active and blow off some energy. My kids loved it and were able to have fun for hours at a time!

If you plan on going regularly I would definitely recommend getting the membership, because it can absolutely be pricey to pay for the day pass every time you go; although this location does not have it's membership program up and running just yet. If you do get the day pass to try it out I would skip the "basic" pass all together, the deluxe will probably give you a better idea of what your kids will be interested in doing, the basic only lets you get on a limited number of attractions.

My wife won a birthday party (basic) for the grand opening and we opted to upgrade to the ultimate package. If you are planning to have a birthday party here be aware that it is fairly expensive and you have to purchase their food and drinks; pizzas are $15 (at time of writing this) and pitchers of drinks are $5 each. I would recommend asking for no ice in the pitchers because they use the super small chunks of ice and filled it up with it, leaving very little actual beverage inside. Just be aware of what you are actually getting with the package you choose and plan accordingly based on that.

As far as the pizzas go, they were okay. I wouldn't say horrible but not exactly something to write home about either. I personally feel they are pretty expensive for what they are. Let's be honest here; if you're a birthday venue on military then you are up against peter piper and if your pizza isn't as good as theirs, it shouldn't be more expensive.

The real portion that stood out for me is the staff, everyone we spoke with was very polite and personable. We were asked how we were by management multiple times and everyone was very easy to speak with even though it was their grand opening and pretty busy, that alone will be enough for us...

Place is work in progress as needed as it is a new location it's set up is a bit akward and needs more seating to some extent. They have modern hip music in the background. After you pay at counter or as your entering the location, credit card kiosks are accessible to use also a waiver of liability must be filled out Per jumper but then you must proceed to counter with receipt to obtain wrist band and if you also purchased your socks they are handed to you there as well. If you have little ones like toddlers there's really just basic jump trampolines not much for them. For 5 and up they have the playground too close to Entrance doors in front so be very cautious and careful since there's no seating for parents in that section at time of post to make sure they don't go outside looking for you. For older kids and adults they have lots to enjoy and jump their hearts out they have the obstacle course over ball pit, dodge ball, trampoline basket ball, wipe out,cusion jump, upper obstacle beams, climb challenges, fly off a suspended curved beam. And more. They have a kitchen and area for the sports on tvs by food section and other side of cafe. Party rooms are towards the right rear of building they have open and enclosed areas of party space. And restrooms are left center rear to cafe area also more tables surrounded by TVs for viewing of sports ect. Hope you enjoy because my kids surely did and I did they didn't want to...

I agree with Mr.John, the staff is a bunch of teens that will roll their eyes and not even answer you and walk away when you ask them about something. I saw multiple of them disappear so no one was servicing the ride and you have to go searching to ask just to get attitude back. I regret even getting the membership, you can't cancel after 12 months of having it! Then for the longest time I couldn't even get the tiny free snack that's included with the membership every trip because the workers said it was in the back to only be told its in the front where I had asked in the beginning! Ugh anyway the tables stay dirty and they need more sitting area for the parents or else your fighting over uncomfortable high chairs that aren't big enough for people with hips and forget it if you got knee and back problems like me. Our chicken strips were burnt and the pizza always takes long and the workers are too lazy to call you so you have to go and ask multiple times to check if it's ready. Over priced water and candy. Their Cherry Icee is always broken! I'm surprised the other flavors besides raspberry was working. Oh and when I did ask the teen if someone can service the ride that's included in the membership and walked away without answering me with a complimentary roll of her eyes she only stayed for 5 minutes then left go chat it up with two friends that were talking to another employee...