Regal San Bernardino — Attraction in San Bernardino

My experience today was one for my record books. Theater experience itself was acceptable; however, once seated in the theater it was a nightmare! First off the audience was mainly younger crowd. I missed half of the movie due to all the talking, it was overwhelming. Now I understand that everyone has the right to go to any theater at any time, however, I believe it is your companies responsibility to make all of your customers comfortable. Perhaps have one of your employees walk inside and listen for problematic people, i.e noisy, inappropriate language or behavior and make them aware of their actions. I was extremely excited to see the movie but was very disappointed at the lack of supervision inside the theater. Instead of having nightmares about the movie I will have nightmares about my experience. I highly recommend to, again, have someone take care of problematic individuals who ruin the movie for everyone else. The back of the ticket reads, "Management reserves the right to designate where the holder of this ticket shall be seated," so why not also add, "management reserves the right to escort out any problematic individual(s)." This I say, I will never go to this chain ever again and will make all of my family and friends aware of this experience. I hope this comment is taken seriously because I do believe your clients are greatly diminishing due to lack of awareness of what happened once the light go off and the...

Ok so I have been to this theater before and usually they are on point get you in the door quick and get you thru concession pretty quick too. We'll yesterday , Saturday April 16th, 2016 was by far the worst experience I have ever had at any movie theater. First it took my fiance 20 minutes to get the little bit he got from concession and that's just standing in line . Second I went up there to get something for my nephew and waited over 30 mins in line and the women at the concession goes and gets me a kids combo trey and puts it on the counter she I guess didn't put on the counter all the way and it fell on the floor so she picked it up off of the floor and puts it back on the counter to try and give it back to me and I looked at her and said "I hope your not planning on giving that back to me" and she then goes and gets me a new one. Well let me just say regency may be small but they give way better customers service then Regal and they are way more organized than Regal. But all that didn't get me half as mad as the fact that the person at door doesn't even pay attention to the tickets now when I worked for regency we were told to always look at the tickets and make sure they fit the group of people if it says 1 child and 2 adults then look and see there is 1 and 3 adults then obviously there is a problem. All I have to say is GET IT...

Well this is definitely a hard very hard post for me to make because this was my escape my favorite place to come to. I even came by myself many times I’m sure employees recognized me as I walked in. I been in the theater by myself even with two fears in mind one I won’t mention and the second came true yesterday! Smh!! My daughter grandson and I went to watch the nun it was us three the whole theater to ourselves we sit in the front to put our feet up on the rails so we have clear view of the floor in front well there it was my biggest fear came true a freakn RAT!!! I couldn’t believe my eyes I was terrified my daughter also saw it. I’m still in disbelief, I’m sad I won’t be able to go there again I’m mad I feel like my favorite place was taken from me and I’m disgusted!!! I told the manager and when I did, she didn’t seem surprised she said I’ll have somebody go check then she said I’ll give you your money back for the tickets well I just got three credits but you think imma go back and use them mostlikely I’m not. I kid you not I had nightmares last night not only was the freakn nun chasing me she was caring the rat!! Omg!!! Well I never thought I post this but here goes i have to and i hope they clean it out and get rid of the rotens if not this place will shut down for...