At Home — Attraction in San Diego

I purchased some curtains online, with an estimated delivery of 3 to six days. I received an order confirmation email, but after more than a week I hadn’t received a shipping confirmation. I called the customer service number and was told they would check and email me an update, but nothing. I called again a day later and got the same response. As of this morning, again nothing. I made a third call and the customer service representative told me the package was picked upon the day I ordered it by FedEx, but FedEx didn’t scan it so it’s now lost. I was told they needed to print a new shipping label to initiate a new shipment, but couldn’t explain why it has taken over 10 days to do this or why I hadn’t been contacted. I asked to speak to a manager and was told I would get a call back. But guess what- again, nothing. The store is great, but buyer beware if you are ordering something online.

Update: At Home Corporate Customer Care finally intervened to get things taken care of and to expedite delivery of my delayed order. It seems that my order was shipped from another store in another state where the item was in stock, rather than from a central facility. This probably works most of the time, but in a case like mine where there was a snafu with the pick up by FedEx, the lines of communication don’t seem to be very efficient. I was also offered a small discount for the inconvenience. Changed my review from...

Could not have been worse! We found an Acacia wood outdoor table half off, which was a perfect find for us. I asked an associate to assist taking measurements to ensure it fit into our car. She said she'd get the manager to help me. He said it was their last table and couldn't sell it to us! Said he wasn't allowed to sell display pieces. Since when is the floor model unavailable for purchase when it's the last one in stock at the end of the season? I asked him how I could get another one. He said I should check the other stores. I then politely asked if he could tell me if the next nearest store (Temecula) had any in stock. He checked and said they had one, (probably their display, too). I then checked online to see if one could be shipped to us in La Mesa. Well, the Temecula store was more than 30 miles, so no deal. Absolutely no real effort to get us that table. Acted like he couldn't care less. Not only have they lost a sale, they have lost a customer!

UPDATE: As requested by the owner below, I contacted corporate and had to explain my issues twice by email to two different customer service reps. The third then gave me two distant stores where I could drive to find the table. Unfortunately, they only ship up to 25 miles from the store's stock. Seems to me that they are seriously a company in decline with their lack of real customer support and care. My 1-star review...

The vast variety of domestic fixture and furniture products is unparalleled. Nowhere else provides as many options for outfitting hotel rooms or furnishing apts with cohesive themes in one stop. In fact, I don’t believe that you could find any many different styles of floor coverings, lamps, chairs, etc in a one day going to other stores too. Some products, like some bar stools, seem worth recommending, and surprisingly light for their stability. Pricing seems above the current inflated market and the prevalence of 50%off items appears to be a gimmick to imply bargains. When factoring build quality and materials, aspects of diminishing importance to buyers as everything in life transitions to disposable rented versions, the pricing is boldly ambitious. The “wood” furniture is largely actually cardboard/stock(high density pressed paper pulp), hence there is no joinery between sections/“boards” or even cam fasteners or other traditional carpentry fastening methods holding things together. The finishes available are inherently not hand rubbed oil finishes or even varnished, so the box staple assemblage and seasonal crafts level paint jobs have consistent examples throughout of damaged items on display for any forecasted durability or longevity prognoses. It appears no carpenters were hired in the making of these set props or they were profoundly harmed in...