GameStop — Attraction in San Francisco

Paid online for the pickup order via PayPal, the money was written off my account, but within 2 hours I didn't receive any confirmation about my order from GameStop. Only after contacting the support I found out that the order number is 1100000067454829, but they didn't receive payment for the order. They told me that the problem is not on their end. PayPal support says that the funds are already on the merchant's account and awaiting for authorization by GameStop. So, they need to authorize or cancel the transaction (it is still in pending status). I asked the support of GameStop in written form to cancel the transaction in their business PayPal account, but they are not responding. According to the procedure, in order to open a dispute on PayPal, I need to wait one month till July 12, before that date I can't get my money back. I will never buy anything in GameStop, cause due to their glitchy system I wasn't able to buy Nintendo Switch games that I wanted, and I don't have at my disposal the money I transferred to them for...

Exceptional Service from Aldrich at Gamestop

I just received exceptional customer service from Aldrich at Gamestop, and I couldn't be more impressed. As someone who is admittedly clueless about video games, I was pleasantly surprised by Aldrich's patience and extensive knowledge as he took the time to explain the details of various games to me. Despite my lack of knowledge about games, he didn’t made me feel out of place. Instead, he patiently listened to my questions and took the time to provide thorough explanations about different games, genres, and consoles. Aldrich's passion for gaming was evident as he effortlessly guided me through the intricacies of various titles, offering valuable insights and recommendations along the way. His expertise and genuine enthusiasm for the history of job was absolutely evident. Moreover, Aldrich's professionalism and dedication to ensuring that I walked away with a better understanding of the gaming world did not...

I have been swindled for the last time. This is the third reservation that I have made at this location and it is the third time that they have not fulfilled their commitment.  I would like some clarification how 3 of the 4 locations near me have guides and preorders fulfilled and the Stonestown location did not.  Why is it that I had to pay to preorder something, and not receive it when it was promised.  On top of that; those who did speak to me in store - Austin, AJ, Joelle, and Elena were of no help, assistance, or comfort and not only dismissed my questions and concerns with attitude the employees tried to lie to me about the order due date. I paid to preorder and expected to get it on a certain...