Chipotle Mexican Grill — Restaurant in San Francisco

We will never ever eat chipoltle food ever again. Aside from the Horrible food serving experience at Stonestown Chipoltle where they throw the food into the bowl with such force half the food falls back out into their serving tray.

Not only that the steak was nearly black, it was old & leathery. We threw the order + carnitas order in the garbage since another customer shares getting sick from the carnitas which is pork.

Still waiting on the promised customer service refund 9 days later.

Also, did you see on google, the food is allegedly pre cooked in plastic bags@ a central kitchen then distributed from that central kitchen to their stores, then reheated in plastic bags before serving to you? If you are there when the food serving trays run out, you will see the staff bring out new hot replacement which they refill directly from their hot plastic bags the food is reheated in.

From food testing reported on google, Chipoltle food is tested super high for phalates aka microplastics which is part of the problem of our poisoned food supply.

Microplastics cause cancer. You should be aware how your food is prepared. According to google, Chipoltle does not actually prepare your food fresh onsite.

Do your homework if you are eating Chipoltle regularly & care about yours and your families wellbeing & health. Heating food in plastic is a top microplastic concern since the microplastics leech into the food. This is why you want to avoid heating food in plastics or microwave. Also avoid leaving plastic water bottles in the sun where the plastic heats up leeching microplastics...

Avoid! Came here Tues 3/11/25. Arrived 630p - Checked out @647p. Three food staff on food line. #1 Hispanic guy scraping the bottom of the pan for our 2 protein bowl orders. Offers no remedy for the scrapings of brown rice. #2 Hispani c lady sloppily throws the meat beans cheese lettuce guacamole in the bowl so sloppily the food is falling down not even making it into the bowl it's literally falling outside of the bowl v. Making it into the bowls. #3 blonde whyte gurl: when requested her to add back the sloppy food serving that didn't even make it into the bowls correctly, with her sour face, bad attitude, she dips the bare tip of her serving spoon barely into the guacamole to add back barely a spoon tip of guacamole to 1 of our 2 protein bowls. #4 Asian guy@ register was super nice.

This is by far the most disgusting , unprofessional unacceptable food service at what normally is a great mall with great food and people.

Growing up here, Stonestown is normally a great mall experience with great quality restaurants & stores. This Chipoltle is disgusting!! *Note: The steak was all dried out & leathery. It taste old, definitely not fresh. We will definitely toss the carnitas after reading other reviews here people feeling sick from the carnitas when old pork can make you very sick!

The way the food staff handled the food tonight was awful enough to make me lose all...

It pains me to have to write this review. I really didn’t want to do it but as a reviewer, I have to. It’s who I am. I’ve been to this location a few times and at least three times I have been disappointed. I went at 12:00 during the day, peak lunch time and they didn’t have any meat other than pork. I went at dinner and they had one person taking care of at least 20 people waiting in line. They also didn’t have chicken or steak at that time. They are either understaffed or don’t have the meats or any food during important times. I feel betrayed because I love this spot and chipotle. Man. This is the greatest pain a reviewer has to face. Seeing a place you love and want to succeed not come through when you need them to. I’m sorry chipotle, not even chipotle but this spot in particular. You have to do better. I will redo a review if I feel necessary but for the time being, I stand by this review. I didn’t want to do it but I have to be truthful. It’s my job. And it’s your job, chipotle, to turn this...