O'Reilly Auto Parts — Attraction in San Gabriel

This occurred one month ago,I didn't drive my car for about 4 weeks, and I wanted to have my battery checked. Went to autozone on rosemead boulevard. There were only two customers but 4 workers. 5 minutes later, one with a clipboard said can I help you? I said yes I would like to have my battery checked. He said okay and keep doing what he was doing. Later he told a worker can you check his battery. He told me the battery is down. How long will it take to change it. It's best that you take the car home remove the battery and bring it to us, it will take 2 to 3 hr. I told him if I disconnect the battery I will have to reset everything. When I bought the battery here he just plugged a unit under the dash and changed the battery. He said we don't have that. Really you just don't want to do it. And your advertising 30 minutes fast charge. I then when to O'Reilly walked in and in one minute someone said can we help you! I need my battery checked. Someone will help you in two minutes, not even two minutes this guy named Angel said let's check your battery and there were more than two customers in the store. Angel said your battery is good down just a little, drive it for about half hour. Let me check your alternator and starter. It's all good. He notice the vent hose was missing from the battery, he said I will be right back,,he put on the hose and said you need this because your battery is in the trunk. Know that is service thank you Angel...

I would give a negative-star review to this store if possible. Purchased a car battery from there about a month ago and the battery went bad just about 1 month later. Well, totally understand that it was a defective battery and supposed to be the problem of the manufacturer; thus, was trying to take it back for an exchange under warranty and here is the story: the store manager and another employee tested the battery out and claimed that the battery is good and refused to exchange me for another battery. In order to fool their customer, they are even trying to randomly claim that it is the problem of the starter and/or the alternator. This is totally non-sense because I was able to jump my car up and drove there. As they refused to admit that it is the problem of the battery, I had to go to a nearby mechanic shop to get all of the battery, alternator, and starter tested, then brought a proof from the mechanic shop verifying that it was indeed the problem of the battery itself and completely unrelated to the alternator or the starter. Took at lest half of the day to take care such a mess which was supposed to be an 15-min exchange, not even an apology was received. Guys, please be careful with this location and tried not to be the next victim of...

On Friday, January 24, 2025, I went through a drive-through car wash and had a good experience—until my windshield wipers unexpectedly came loose and scattered onto the floor of the car wash. Unfortunately, since it was an automatic conveyor belt system, I couldn’t stop my car or open the door to recover them. Left without wipers, I headed straight to O’Reilly Auto Parts at 965 E. Las Tunas Dr. in San Gabriel, hoping to find a quick solution.

That’s where I met Trong, who completely turned my day around. Trong is the definition of excellent customer service and professionalism. He went above and beyond by taking the time to explain the different windshield wiper options, highlighting the pros and cons of each. His knowledge and genuine willingness to help made all the difference. Based on his recommendation, I chose Bosch premium wipers, and I couldn’t be happier with the quality and fit.

It’s rare to meet someone as helpful and knowledgeable as Trong. His store manager, district manager, and colleagues should recognize the incredible value he brings to the team. Thank you, Trong, for going the extra mile! I will definitely return to this location and recommend it to others because of the exceptional...