Macy's — Attraction in San Jose

I was looking for a not much used item and every store I went into said they didn't sell it. Macy's was my first choice but I passed dozens of places along the way to there. When I got there I looked all over and even asked a sales rep who said I know we sell them but they are not currently on the shelves. I bought some after shave balm and while doing so the the sales person asked it I had a WOW card, I said no, and she said just takes a minute to sign up. Two minutes later I had my WOW card and was walking in direction of the exit. As I walked I made eye contact with a young lady wearing a Macy's ID. She stopped me and asked if I found everything I needed. I said NO I did not. I then told her I came here looking for A Mens Large Turtleneck T-shirt. She took me to an uncrowded register and with no pushback from two sales guys, commandeered the computer portion of the thing, and shortly informed me what I was looking for was IN STOCK!!! She then made sure what I wanted was available. She printed something, turned to me and said if they aren't on the floor they must be in the warehouse. Wait here I will be right back. In about 5 minutes she came back and her hands was a large, Black turtleneck T-shirt! I was so shocked, to receive this kind of service in our current mediocre world. I had given up, thinking I guess I will have to buy it online. Then she appeared out of nowhere. I even asked her are you sure you work here after she took over the computer. I just have never met anyone at Macy's with that much power. She even got a cell phone call while we were on the escalator, so Im thinking they probably want her back to her sales station, feeling sorry for myself. But, when I overheard her part of the conversation, I knew immediately, if there is one here, I am going to be walking out of here with a black turtleneck T, men's large, heh, heh. This lady was a GO-TO person, inside and out, and I was just lucky to...

I wanted to share some feedback regarding my visit to the Dior store at Macy's Valley Fair today, February 6th, 2024, after work. I was hoping to purchase a birthday gift for a friend, and as usual, I was expecting the exceptional level of service Dior is known for. However, my experience today was unfortunately not up to standard.

I had already selected the gift set quickly, knowing exactly what I wanted, and mentioned to the staff that it was for a gift. However, when I reached the register, the service I received was quite disappointing. The sales associate seemed inexperienced and did not provide the thoughtful and polished service that I am used to from Dior.

To begin, despite my mention that it was a gift, the associate initially planned to hand me the items without any gift packaging, not even a simple gift bag. When I asked if there were any gift bags available, she showed me a brown bag resembling a school lunch bag, which I felt was inappropriate for a high-end brand purchase. She then informed me they had run out of gift bags, which I found surprising.

I then inquired about the possibility of using a gift box, even offering to pay any additional cost. Eventually, she found a small gift bag, but it barely fit the item. I accepted this, but she rushed through the process, placing the box into the bag without adding the usual ribbon, which is a standard service for a luxury purchase. When I kindly asked her to add a ribbon, the result was poorly done, and now I must redo it myself at home.

This experience has left me disappointed, as Dior is synonymous with exceptional service, and I felt that this visit did not reflect that reputation. I sincerely hope this feedback will help improve the training and service at this location moving forward.

Thank you for taking the time to read my feedback. I remain a loyal customer of Dior, and I hope that future visits will better reflect the level of service I’ve...

We purchased a high end, Cal King Aireloom mattress at this store on December 26, 2024. The promotion in effect was that the mattress would have an adjustable base included. The delivery of the mattress and base were scheduled for January 9, 2025, two weeks after the purchase. The morning of January 9th I received a call from the delivery department stating that the shipment includes a Cal King mattress and a small adjustable base; if we wanted to get the other adjustable base required to operate with a Cal King mattress, we would have to purchase it. I reached out to our sales rep, but no response.

When the mattress was delivered the delivery crew pointed to a single twin adjustable base and informed me that a second twin base would be needed to work with a Cal King mattress. They suggested that they take back the twin base and then deliver two twin bases once they get the OK from the store. The placed the new mattress into our bedroom, but did not leave any documentation (ie. care instructions or a warranty card).

About 90 minutes following the delivery I received a call from Macy's in Florida. The rep was wondering why we refused the delivery of the adjustable base. When I explained what had happened and that a wrong base was delivered, the rep simply kept apologizing, but could not provide a delivery date for the correct base to be delivered. Being Thursday today, the rep mentioned that she would not be able to get back to me until next Tuesday when she returns to the office. When I asked to speak with a manager the call was disconnected!

Macy's is a large and famous retailer, not just some "mom and pop" shop. The service from purchasing to long delivery to wrongful delivery is just horrible. I will now have to go back to the store tomorrow to seek out the sales rep and his manager to get this corrected. I will not recommend this store or Macy's to...