Paradise Valley Spas San Rafael — Attraction in San Rafael

My life has become a Marin cliche. I didn't just buy a hot tub, but a specific Sundance model called "The Marin". Did you know that there are more hot tubs per capita in Marin than anywhere else on earth? At least that's what I've heard, I can't be bothered to fact check it. But it certainly seems plausible.

I've had the tub for about 4 months which has given me plenty of time to soak in it and reflect on my experience with Paradise Valley Spas. BTW, I get the impression they want you to say "spa" instead of "hot tub". I guess "spa" sounds more elevated. Like, a "hot tub" is a corrugated metal trough that your uncle pours hot water in and invites you to join him.

We first visited Paradise about a year ago. Because of a certain pandemic, delivery on hot tubs, I mean spas, were delayed due to Supply Chain Issues. It took about 5 months for our spa to finally arrive. Oh...get this. It came right during that 110 degree heat wave! I hope the shipping is a little faster now.

My experience with Paradise, Randy in particular, has been fabulous. He knows EVERYTHING about hot t-- spas, and can answer every question you have. He helped us decide which model was perfect for us and what to expect.

After they installed it, I had more questions that Randy was happy to answer. I can't tell you what a great resource he is. Friendly, straight forward and honest. Great experience.

Here are some photos and videos of The Marin on my patio. I seriously love this spa. I use it daily, especially after a workout. It's got great massage jets. Oh, and there is nothing finer than watching the sun rise on a 40 degree morning while sitting in 103 degree hot water.

Highly recommend Paradise Valley Spas....

I bought a hot tub from Paradise Valley Spa a while back. They said they would store it for us until we were ready for it as we were under construction. Then we are told me, NOPE we will not store it.

They dropped it off and we find out after the fact that they did not properly set it up to be properly stored. Because of this a crack(s) in the shell appears. They first tell us they will submit a claim for us. Then they say they won't and its our problem. They take ZERO responsibility for how they delivered the hot tub knowing it needed to be properly safeguarded until we are ready for the pad to be poured. Other issues have developed as well. Whatever the sales staff tells you is not accurate or true. Their word means nothing.

My advice is to stay away from Paradise Valley Spa as all they care about it taking one's dollars vs taking care of the customer. Shame on them. This is not a place anyone should do business with. I reached to Jordan Cox to chat about this. Never a return call or message. Just a smoke screen on their part. Don't believe any response they...

Beware of undisclosed install costs ($1605)!

I replaced my old Sundance spa with a new one, and brought in my old model detail so they could help me get the right match for my space. However upon install, the installers said the electrical didn't match up, and I would be delayed until a special electrician could come out, but they would work on it asap.

A week later they hooked me up with an electrician, but now the installers said it would be three more weeks before they could come back out (so much for helping me asap). It took a month.

The electrician then charged me $1605.

I didn’t budget for this. The cost of the spa install was in their invoice, and included a site visit and I showed photos of everything before I bought it so I disclosed everything. Sundance did not own up to a different electrical configuration that would be a cost to me. If customers don’t know what the actual cost may be for your spa, how can we know how to budget?

Sundance has a choice to stand by the cost that I was quoted - which included installation, or to keep the full profit -- guess which...