Babcock Dermatology-Atlanta, Buckhead & Sandy Springs — Attraction in Sandy Springs

Went there for extreme dermatitis . Did not get to see the doctor, though I specifically ask when we called to book the appointment. Saw a rude medical assistant that was more concerned about when the last elective surgery took place. I went there for an acute chronic condition. I saw a nice physician assistant, that provided no solution.

She said that my break out needed to be more extreme for her to do a biopsy. Biopsy? YES, BECAUSE THAT IS HOW THEY GET PAID. without the Biopsy she could not provide any relief. A biopsy is unnecessary when my skin condition had been diagnosed already.

Mind you my condition is chronic and associated it with arthritis. The physician assistant recommended getting with a rheumatologist. I told her I have an appointment with the rheumatologist in June could not get in any sooner.

However I asked for medicine for my hands because of the pain associated with psoriasis and dermatitis. She gave me a card to another physician and when we called they said they’re not opening until December 2022.

I was not offered to see the doctor for a second opinion. I was not offered any relief and form of creams or oral medication. I run a very successful company and took time out of my day to go see them. I lost thousands of dollars and no resolution.

Do not go see them If you expect to see the physician. The office is in a basement with boxes everywhere and they are heavily promoting Aesthetics. I can’t imagine that with this philosophy they are not making it on the insurance side. Ironically enough my company grows infrastructures for aesthetic companies.

I am an RN by trade and made them aware that I work with physicians. If this is how they treat their regular patients with private insurance through Emory, then I’d hate to see how they handle their cash clients for Aesthetics, or worse, their medicare patients. I will add photo to show you how severe my condition is at the moment. Do not go there for any derm issues.

Again, I asked to see the physician and got to see a PA instead. My schedule was flexible and I specifically asked for a physician. I had an active breakout with redness and blisters and even told them it affected my elbows and feet. I do not need a biopsy, I needed oral medication in the interim. The PA was very nice and knowledgable, but not a physician. The front desk person was very nice, however the medical assistant was...

This review is not a reflection of the kindness or professionalism that I have largely encountered from most of the staff from this office. My purpose is to provide a warning for Black women with melasma who may seek assistance at Babcock.

I was initially given a topical ointment to lighten the dark spots I have on my face from melasma. It was costly and did absolutely nothing, but I understand this skin disorder is difficult to treat, so I coughed it up to trial and error. The ointment did not worsen the melasma, it just didn’t improve it. I returned to the office and was told I could try hydroquinone although I expressed serious concern about using it; there are very mixed opinions about whether it ultimately makes melasma worse. However, I trusted the opinion of the PA who treated me and decided to try it. After using this expensive product (~$130) for two months with the appropriate sunscreen (which was not discussed in the office but I knew was necessary), I noticed the area where the dark spots were was getting darker and seemed to spread. If you have melasma, that is not the result hoped for. I immediately stopped using the product and called the office. I received a message from the PA stating my response to the product was “highly unusual” although my primary physician said the opposite—and informed me that Black women have to be particularly careful using hydroquinone especially in the warmer months of the year (when I started). None of this was mentioned at all to me during my visit at Babcock.

To their credit, I was given a complete refund from the office for the product which was greatly appreciated. However, I am now left with worsened melasma which I am convinced most dermatologists haven’t a clue how to effectively treat. I have no doubt this office provides excellent service for other skin issues, but please be careful if you have melasma and have...

Babcock: This is a very high cost medical practice that uses deceptive billing methods. I was charged $1010.00 to remove and biopsy one mole. During a routine general skin exam Dr. Babcock removed a mole that she said was possibly problematic. I was given no warning about the cost of the procedure and that I would be receiving two bills: one from Dr. Babcock and one from another dermatologist who would produce a lab report. The honest thing for Dr. Babcock to have have done was to have scheduled another appointment for removal of the mole and given me a chance to obtain an estimate through my insurance company and her staff. After receiving all the bills for the procedure, I left phone messages for Dr. Babcock and the separate practice that did the lab work. After a week when I had not received contact from anyone in Dr. Babcock’s office, I then sent a registered letter to Dr. Babcock. After not receiving any reply 10 days after signed receipt of the letter, I speed dialed Dr. Babcock’s office and finally got the office manger on the line who said she was working on my case and that I would be “happy”with the outcome. Subsequently, I received a call from the separate dermatologist who did the lab work. She, who, incidentally, HAS a 1.5 STAR GOOGLE RATING, said she would reduce her lab invoice by $105 so that my total charge would still be a whopping $905 for removal of one mole. Dr. Babcock’s behavior is dishonest at worst and deceptive at best. Her unresponsiveness is completely unacceptable. Potential patients need to know that if they have a problem with their bill, they will be ignored unless they force the issue like I had to do. The fact that I was given no warning that the bill would be so high and no chance to discuss it with my insurance company and Dr. Babcock’s staff BEFORE she performed the procedure is just flat out wrong. Caveat Emptor!...