AMC Santa Monica 7 — Attraction in Santa Monica

I'm writing to share an incredible experience I had at your Santa Monica AMC 7 location This past Sunday November 24,2024. What began as a challenging and emotionally overwhelming day was transformed into a heartwarming experience, thanks to the exceptional efforts of your employees Cory, Ana, and Evelyn. My visit was meant to celebrate my husband’s birthday. As a caregiver to my husband, who has a disability, and as a mom managing my son and two nephews, life can feel hectic and overwhelming at times. On this day, I forgot my husband’s handicap parking permit and had to drive back home to retrieve it. I dropped off my husband and the boys close to the entrance so they would not miss the movie. While I traveled to get the pass, traffic delays caused me to miss the first 30 minutes of the movie we planned to see. Feeling stressed and upset, I returned to the theater to request a refund, Frazzled and feeling disappointed, I ended up leaving my phone at the front counter. Despite these difficulties, your team turned my day around. First, Evelyn, your host, stepped in with patience and a willingness to go above and beyond. She listened to my concerns and ensured that my request was handled with care and empathy. Evelyn was not only professional but also showed an attentiveness that reassured me that I was in good hands. Next, Ana, your cheerful and sweet concessions employee, truly lit up the room. Amidst the chaos and a packed lobby, she maintained a calm and kind demeanor, serving every guest with a smile that felt genuine and welcoming. Ana’s energy was contagious, and her positivity brightened my mood even before my situation was fully resolved. She showed that kindness, even in small gestures, can make a big difference.However, it was Cory, the manager on that day who truly turned my day around and left an unforgettable impression. When I returned for my phone, Cory immediately recognized that I was having a rough day. in a moment of pure human kindness, offered something I didn't even know I needed – a hug and a compassionate ear. Without hesitation, he went above and beyond Instead of simply addressing my concerns, he extended a level of empathy and understanding that went beyond his managerial duties, and most importantly, he showed genuine human empathy He offered me the opportunity to watch another movie, This small gesture gave me the chance to unwind and enjoy some rare alone time a luxury I didn’t realize I needed a thoughtful touch that brought a sense of comfort and normalcy to my day.As a mother and caregiver who often feels the weight of multiple responsibilities, Cory's simple act of kindness made an immense difference. He saw beyond the customer in front of him and recognized a person who just needed a moment of understanding. His actions speak volumes about both his character and AMC's values in hiring such compassionate individuals.What stood out most was Cory’s ability to recognize that my struggles went beyond a missed movie. As a mom and caregiver, it can often feel like life’s challenges pile up, leaving little room for self-care or reprieve. Cory’s kindness and compassion reminded me that I wasn’t invisible and that sometimes, all it takes is a small act of understanding to make someone feel seen and valued.This experience went far beyond customer service—it was a reminder of the power of human connection. Please recognize these 3 employees .I would be grateful if you could pass along my heartfelt appreciation to Cory's mother she should know she raised an extraordinary young man who brings genuine care and humanity to his work.This experience reminded me that sometimes the smallest gestures can have the biggest impact. The team’s kindness and professionalism reflect so well on AMC’s values and create a positive impact on the lives of your guests. They turned what could have been a disastrous day into one that I will always remember with gratitude. Thank you for employing such compassionate and exceptional individual that make a difference in their community, one small act of...

I recently visited this theater, and the experience was disappointing from the start. We had reserved our tickets, but immediately upon entering, the lady at the front desk greeted us—not with a “hello” or a smile—but with an abrupt reminder of the theater’s policy against scooters. I understand the policy; it’s not a problem to follow it. The issue was the lack of a basic, friendly greeting. Instead of welcoming us and then letting us know about the scooter policy in a polite way, she launched straight into “rules” mode, treating us like a problem before we’d even spoken a word.

We tried explaining why we had chosen specific seats and that the scooter folds up and could be stored under them without issue. She then suggested we go down the street to store it, which could have been fine if it had been offered more kindly. The initial, unwelcoming approach set my husband on edge, and things just escalated from there.

When I asked for a refund, she insisted I’d paid with Apple Pay, which was incorrect (I’d used Venmo). She was quick to argue rather than listen and then suggested a gift card as an alternative. I was simply trying to end the interaction as quickly as possible, but I let her know she could have at least approached us in a friendlier way. Instead of acknowledging this, she kept returning to the policy, as if it excused her approach.

To be clear, this review isn’t about the scooter policy itself—I fully understand why it’s in place. But a warm, respectful approach would have changed everything about this experience. A simple “Hello, glad to have you here! Just a quick note about our policy on scooters…” would have gone a long way. Unfortunately, her attitude made us feel unwelcome, and it soured what should have been an...

Unfortunately, this was one of the most disappointing AMC experiences I’ve had. We arrived approximately 15 minutes before our movie, only to find nearly everything already closed, the ovens, bar, and even the ICEE machines that was limited to only one flavor. We were unable to order any food or drinks, just popcorn. When we asked for a refund due to the ICEE machine being down, no one seemed willing to help until we located a supervisor. The supervisor on duty improperly handled the situation with no remorse to movie going experience. Katie was originally at the bar, and came over to the concession when the supervisor gave the refund showing noticeable frustration and poor attitude, which only made the experience worse. Stating she couldn’t serve us a drink because the bar was closed even after we showed interest in ordering. What made this especially frustrating was that staff were still present, several at the concession stand and a couple at the bar, yet everything was already shut down. Having previous experience working at a theater and frequenting them, I know operations typically remain open through the start of the final showings. Closing early does not seem to benefit the movie goers that have to attend late showings. This ultimately makes a negative impact on guest. Additionally, the theater itself had an unpleasant odor, and most of the staff appeared unhappy to be there, with the exception of the woman who greeted us upon entry, who was friendly and welcoming. Overall, this experience fell far below AMC’s usual standards. I frequent AMC theaters regularly, but I will not be returning to this location. I truly hope management addresses the staffing and customer service issues so that other guests don’t have the...