Discriminatory and threatening and unsafe conduct from staff.
The manager cussed at us, when he agreed to sit us. Then, for some reason, he changed his mind. The host then proceeded to call me pathetic and miserable and then they called the police on us. The general manager then threatened physical force to remove us. We explained to the police what happened. The police agreed that it was bad customer service on the part of the restaurant but that the level of cursing and threats didn't rise to physical criminal threats under Cal. Penal Code 422. I didn't agree that it wasn't physically threatening.
The backstory is that my friends and I, from out of town, tried to get a seat at the Misfit on a Friday night. Both are from the inner City, and I wanted them to have a nice meal. I had problems arranging with their Yelp seating. We can at 11:30, they're last call, but the host said we came at 11:35. Really; it appears that the host didn't want to sit us because he wanted to go home. (Instead, he should have been focused on the reputation and service of the restaurant and the way he is representing the owner and founder of the place.) The manager agreed to sit us for appetizers, but for some reason, after talking to the tired host, the manager then changed his mind.
Two of my friends were young Hispanic guys, and I'm a minority myself. The two that were cursing and yelling at us were both white males. We believe we were discriminated against.
It's clear the guy who cussed at us, threatened us physically, and called the police has anger issues and self-control issues. It's my view he really shouldn't be in charge of managing people.
I called the restaurant the next day to complain. The manager said she'd call me back in an hour and never did. I emailed the management team and heard nothing as well. I also called their corporate office to leave a message.
I'm very disappointed in how this restaurant treated us. I'm disappointed that the management team never addressed our concerns. All they had to tell us, if they were really unable to sit us, is that they were sorry we drove so far and that they would make it up to us by making sure we had a seat next time for sure.
They really get an "F" for customer service, an "F" for racial sensitivity, and an "F" for friendliness and kindness and commonsense. In times like these, with the pandemic and racial tensions, management in fine dining establishment have to learn not to behave with racial animus and...
Read moreOne of the most famous Santa Monica restaurants, The Misfit, is the epitome of timeless hipness. Housed in the ground floor of the iconic Clock Tower Building a historical Art Deco architectural landmark that stood as the tallest building in Santa Monica since 1929 until recently, the restaurant’s two-story height locale is mere blocks from the beach, meeting the corner of the pulsating Third Street Promenade on Santa Monica Boulevard. The Misfit, nestled in the Art Deco building’s bottom floor, ushers in sun-lovers, locals, and tourists alike from the tumult of the boulevard into a bohemian universe. Through a patio-framed entrance the discerning wanderer is greeted by a curved zinc bar, dialoguing with welcoming red leather-cushioned stools. The expansive space unveils a double-story warm dining room and mezzanine, perfectly preserving the simultaneously intimate sophistication and follies of the golden age. A couple of blocks away from the beach, the restaurant provides a sharply contrasting experience to its surrounding beach city carnival-like scene, as a hidden-in-plain sight magical oasis of refined dining and intimate gathering. Part of the LGO Hospitality Group, The Misfit amply illustrates an unabating culinary creativity, sourcing the freshest ingredients from the country’s leading farmer’s markets, to provide a menu sustained by the offerings of California’s growers and producers. As with all of our restaurants, the open kitchen crafts neo-classic comfort dishes, sure-footed across an ever-changing geographical palate. Ranging from American bistro staples, to globally-inspired dishes, and freshest and most wholesome raw bar compositions, it is ingeniously and deftly complemented by thoughtful drinks, mixed and stirred. The magical experience is a unique reprieve among its neighboring establishments, unveiling a refined ambiance, completed by its intelligently comforting menu and stirring libations. Our Happy Hour is peerless: starting at open until 7pm every open day, generously extending your leisure time. Named one of the best Happy Hours in Los Angeles! 1/2 off cocktails, spirits and wines by the glass every day until 7pm. The Misfit welcomes patrons of all ages. Children under 13 are welcome before 5pm. Thereafter we move into a PG-13 environment. The Smash Burger — double patty. tillamook cheddar. red onion. pickles. lettuce. tomato. secret...
Read moreThis place has been on my Santa Monica list for years. We arrived about 30 minutes before they opened, no problem since its so centrally located near 3rd street promenade. We walked up to the hostess about 10 minutes before opening and were quickly greeted and seated inside near the window. The first thing that stands out is the decor i mean wow its beautiful in there. An homage to the prohibition area of the 1920's. seats were comfortable and the atmosphere was awesome. I imagine on a busy afternoon or evening this place is bustling!
Food:
Crispy Chicken Sandwich - jidori chicken breast. fennel slaw. granny smith apple. spicy mayo This is the star! one of the top 10 chicken sandwiches i have ever eaten. The coleslaw was fresh and the chicken fried to perfection. The sauce was heavenly and the apple slice at the bottom was an amazing surprise. GET THIS!
The Smash Burger - double patty. tillamook cheddar. red onion. pickles. lettuce. tomato. secret sauce Very good burger, but compared to the chicken sandwich it pales in comparison.
Hand Cut Kennebec Fries - Crispy salty delicious and HUGE enough for 3 people at least.
Sauce Tip: Get the house-made honey mustard it's AMAZING
Drinks: They have a huge bar that really is the centerpoint of the restaurant with anything you could possibly want.
Service: Both the Hostess and the server were extremely friendly and the food came out very quickly.
Dessert: Had both the pistachio and mint ice creams, both were super underwhelming, with the mint one being the most egregious. This was the most bitter ice cream I have eaten, I see what they were going for here but the bits of actual mint leaves just kinda ruined the flavor overall.
Price: We went for Lunch and it was on the more expensive side. The sandwiches dont come with any sides so add $10 for them and you are looking in the $22 range without drinks. Compared to other places in the area I think it's right in line for the price.
You are better off with the complimentary sea salt cookies as you walk out.
Parking tip - Use the public parking structure on Santa Monica & 4th street you get 90 minutes for free. 1444 4th St, Santa Monica, CA 90401
Overall a great experience and a top restaurant in Santa Monica...
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