Patagonia — Local services in Santa Monica

Edit : November 2024 - the store has the same manager and undoubtedly just the same bad retail experience. I went into the store and was watched the whole time, like I was a shoplifter. There political views are likewise contradictory, having liberal policies and demonstrating a penchant for tolerance and civility; but it manifests as a sleight of hand and a hypocritical posture.

There casual wear clothes are poor construction and don't hold up well and the fit is seemingly confusing. Most of the brand manufacturing is done oversees in less than ideal conditions on the back of an exploited workforce.

When the owner divested the company he gave his kids $100 million in a trust the rest of the $900M went into an endowment so he could avoid paying taxes and control environmental and political views from the grave.

[This was originally posted during the Santa Monica Riots] To the manager. - I went there just now, to return my pants but the store was open. they are looting your store. The rioters are Running out with jackets, surfboards, pants. Pulling up cars and hopefully they won't burn the store down, but I did see hundreds of people running out of the store. Sorry for your loss. You might want to board up the windows. Every window is broken. They did the same thing to the REI store. The police are guarding third street but fourth street is getting destroyed, and going...

Best quality and service ever. Yesterday I had the best shopping experience of my life.

I brought my blue patagonia jacket (classic one with zip, no hoddie) for a clean up. The employees were very nice all time, with a smile on their face answering endless questions we had.

Anyways, we left the jacket and they wrote our cellnumber so they could text us back when the clean up was done.

After 30', we go back to the store and they show us the new jacket. My girlfriend first reaction was (quoting her exact words): "Wow, this looks amazing, thank you guys".

They disagreed: "We actually don't think that and that's why we decided to give you a new jacket". She got the new jacket under the counter and handed it over to us.

I mean, just wow, we were shocked. That's a +5 plus experience. I have never had a similar experience before.

My answer was "we will be back soon". And I meant it. I will buy my new ski or mountain jacket there.

Oh, we also returned a jacket we bought 1 week ago in another store. We did not have the receipt but the jacket had still the tag on. No questions asked: they refunded the money for store credit and we exchanged it...

I recently had the pleasure of receiving assistance from the lady wearing a pink Patagonia shirt, and I must say, her service was exceptional. From the moment I approached her, she exuded a welcoming and friendly demeanor that instantly put me at ease.

Not only did she demonstrate a deep knowledge of the products I was inquiring about, but her willingness to go above and beyond in addressing my concerns truly stood out. She navigated my questions with patience and provided insightful recommendations, showcasing a genuine commitment to ensuring my satisfaction.

Her attention to detail and customer-centric approach made the shopping experience enjoyable and stress-free. I left the store feeling confident in my purchase, thanks to her expertise and excellent service. Kudos to the lady in the pink Patagonia shirt for a job well done! I highly commend her and look forward to future interactions with such a dedicated and professional...